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Utility Services FAQs

You have questions and we have answers on a variety of topics related to Chandler water, sewer and solid waste services. If, after reviewing the categories and information on this page, your question is not answered, please let us know by calling or emailing Chandler Utility Services.

Chandler Customer Service Center
175 S. Arizona Ave, Suite A
480-782-2280
utilityservices@chandleraz.gov



LINKS TO FAQ CATEGORIES

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Customer Service Center

  1. Map to Customer Service Center and bill pay drop boxWhere is the City's Customer Service Center located and what are the office hours?
    Our Customer Service Center is located inside City Hall in Downtown Chandler at:
    • 175 S. Arizona Ave, Suite A.

    The building is located on the northeast corner of Chicago Street and Arizona Avenue. Street parking is available, and a free parking garage is south of City Hall and accessible from Washington Street.

    Office hours are:
    • Monday through Friday
    • 8 a.m. to 5 p.m.

For added convenience, Arizona Public Service (APS) shares the Customer Service Center with the City.

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Set Up, Change or Discontinue Chandler Utility Service

  1. How do I sign up to receive water, sewer and refuse service?
    Whether you are renting, a homeowner, or commercial customer you may call our office at 480-782-2280 any time between 8 a.m. and 5 p.m., Monday through Friday, and a representative will establish your account during the telephone conversation. Please call us a minimum of one business day prior to the date you need to begin water service with the following information:
    • Name and spouse’s name, if applicable
    • Address where service is requested
    • Mailing address
    • Move in or service activation Date
    • Telephone number
    • Driver License number
    An account activation fee of $25 (plus tax) will be assessed to all new utility accounts. Anyone who has not established credit with the City of Chandler Utility Services Division will be required to pay a refundable security deposit.
  2. How do I change my account information?
    There are two ways to change your account information (such as adding a new phone number or changing an email address):
  • Call 480-782-2280 during normal business hours and speak to a representative.
  • Visit the City's Utility Customer Service Center, located on the first floor of Chandler City Hall (MAP)
    175 S. Arizona Avenue, Suite A
    8 a.m. to 5 p.m., Monday through Friday
  1. How do I close my account if I am leaving the City of Chandler?
    There are two ways to close your account:
  • Call 480-782-2280 during normal business hours and speak to a representative.
  • Visit the City's Utility Customer Service Center, located on the first floor of Chandler City Hall (MAP)
    175 S. Arizona Avenue, Suite A
    8 a.m. to 5 p.m., Monday through Friday

You will need to provide the date you would like your account closed and the mailing address for your final bill or refund. Your request must be made in person or by phone a minimum of one working day in advance. We do not provide services on holidays or weekends.

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Payment Options

  1. What are all of the available options for paying my bill?
    There are several ways to pay your City of Chandler utility bill.
    Electronic Banking Electronic Payment Set up the payment through your financial institution’s online banking system. Use the following format in the payee account field provided by the bank: Account# followed by a dash followed by the new Customer#
    For example: 12345678-87654321
    One Time Electronic Payment One-Time Online Make a one-time payment with a major credit card or e-check. This can be done whether or not you have registered and created a customer profile.
    Scheduled Payments - AutoPay Automatic Payments Sign up for AutoPay, which authorizes the City and your financial institution to handle the transaction for you through an automatic withdrawal from your checking or savings account, or with a major credit card.
    Pasy by Phone Pay By Phone Credit card and eCheck payments are accepted through an automated Interactive Voice Response (IVR) system by calling 480-782-2280.
    Pay by Mail Pay By Mail Please include your bill coupon in the return envelope. Do not send cash.
    City of Chandler Utility Billing
    PO Box 52158
    Phoenix, AZ 85072-2158
    Pay in Person Pay In Person Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first floor of Chandler City Hall (MAP):
    175 S. Arizona Avenue, Suite A
    8 a.m. to 5 p.m., Monday through Friday.
    Drive Up Payment Drop Box Drive-Up Drop Box City of Chandler and Arizona Public Service (APS) payments may be placed in the drive-up drop box located on the south side of City Hall, in the westbound median of Chicago Street, between Arizona Avenue and Washington Street. For security purposes, do not place cash in the drop box.

     
  2. What are all of the available options for paying my bill with a credit card?
    There are three ways to make a payment with a Visa, MasterCard, American Express or Discover card:
    • In person at our Customer Service Center at 175 S. Arizona Avenue, Suite A.
    • Payment by telephone by calling 480-782-2280 and selecting the option to make a payment. This service is available 24 hours a day, 7 days a week
    Online Utility Bill Payment System available 24 hours a day, 7 days a week.
     
  3. When is my payment due?
    Your utility bill is due upon receipt and becomes delinquent 25 days after the bill is produced. This date is shown on the top section of your bill.
     
  4. Do you offer payment assistance?
    If you think you might have some trouble paying your bill, call us immediately at 480-782-2280 and a customer service representative will help you arrange a payment plan. We can also give you the names of other organizations in the community that might be able to assist you.
     
  5. Who is InvoiceCloud and why did I receive an email from them or go to their website?
    InvoiceCloud is the third party payment processor the City contracted with to expand electronic payment in Utilities and other areas of the City.

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Solid Waste Services

  1. What do I need to use the Recycling-Solid Waste Collection Center (RSWCC)?
    Residents visiting the RSWCC facility for trash disposal, recycling, or for their scheduled appointments for household hazardous waste drop-off must bring with them their photo ID and their most recent utility bill or a copy of the bill (60 days or newer, per City Code), which serves as your RSWCC Pass (Transfer Facility Pass). Customers can use the utility billing system to print a copy of their bill whether or not they have a registered account. However, they must know their account and customer numbers. If you are not a registered customer and you would like to print an electronic copy of your utility bill, please go to the Account Login page, click “Transfer Facility Pass” on the left navigation menu, and follow the instructions.
  1. How can I receive additional recycling or trash services or have my questions answered about City recycling or trash service?
    Simply call the Solid Waste Division at 480-782-3510 and a representative will gladly assist you to establish additional service and answer your questions, or visit the Solid Waste Services website.

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A-OK Voluntary Donation Program

  1. What is the “A-OK” program?
    Acts of Kindness Program logo“A-OK” stands for Acts of Kindness, and is a voluntary tax deductible donation program. A-OK was developed to give residents an easy way to voluntarily contribute $1, $2, $5 or any extra amount with their utility bill each month. The money raised through the program goes back into the community by helping fund local social service agencies.

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Customer Service

Chandler Utility Customer Service Center:
175 S. Arizona Avenue, Suite A
Monday through Friday, 8 a.m. to 5 p.m.
480-782-2280
utilitybilling @chandleraz.gov

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