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Frequently Asked Questions: Water Meter and Utility

Look here for information about meters and other water utilities in Chandler.

When will my final water inspection be done?
Final water inspections are normally completed within 24 hours after a request has been called in unless the call was made just before the weekend. You can call 480-782-3700 to find out the status of your request.

When will my new meter be set? 
Water meter sets are normally completed within 24 hours after a request has been called in unless the call was made just before the weekend. You can call 480-782-3700 to find out the status of your request.

Why did my final inspection/water meter install fail?
Water utility employees use a checklist that identifies the proper installation criteria for passing a service or meter.  Upon completion of the inspection, a copy of this checklist is provided to the requestor to identify discrepancies, if any, or the approval of the service/meter as installed. Once the discrepancies have been corrected you can request another inspection by calling 480-782-3700.

Who takes care of a hydrant leak?
Hydrant leaks are taken care of by the Water Distribution Division and can be reported by calling 480-782-3700.

How do I schedule a shut down or flow test?
A call 48 hours prior to the requested shut down can be called in at 480-782-3700. This lead-time allows for the crew to perform a test shut down ensuring there are no complications before the work is performed.

I need to have a register or ERT replaced – how do I do this?
All concerns with your meter can be reported to the Water Distribution Division by calling 480-782-3700. 
 
What is the cost of a new ERT or register?
There is no replacement cost to the homeowner for the register or ERT.  These costs are incorporated in the maintenance of this asset. To report a faulty or inoperative register or ERT contact the Water Distribution Division by calling 480-782-3700.

There is a fire hydrant with a 'out of service' ring on it. When will it be repaired?
Fire hydrants can be identified as out of service for two reasons. The first is if it has a mechanical failure and the other is if it is a new hydrant that hasn’t been inspected yet.  Hydrants with malfunctions are scheduled daily for repairs. New Hydrants are scheduled for testing once the contractor has completed the set of hydrants he was commissioned to install.  As either of these events occur the out of service ring is removed.

Do you remove bees in my meter box?
The City of Chandler does provide for the removal of bees but only inside water meter boxes. It does not provide a service to other areas of the property. Call 480-782-3700 to report bees in a meter box.

Can you tell me whom to call to get rid of bees in my tree/attic/fireplace?
The best source of information for businesses that provide a service for bee removal is to conduct a web search or consult the local phone book Yellow Pages.

Can you give me the name of a good plumber?
The best source of information for businesses that provide plumbing services is to consult the local phone book Yellow Pages.