Click here for a SiteMap

Official City Website for Chandler, Arizona    |    Text Size  Increase Text Size Decrease Text Size    
Official Website of the Chandler Arizona Fire Department
The Chandler Fire, Health & Medical Department's Crisis Response Team, or CR288, is a dedicated team of highly trained staff and volunteers who assist people with practical and emotional needs following traumatic events. By providing valuable social services, this unit enables Fire and Police personnel to more quickly return to their normal operational duties.

CR288 is dispatched in conjunction with Fire and/or Police emergency units to provide crisis intervention, support and resource referral services. The Crisis Intervention Specialists partner with Chandler's Public Safety personnel to help ensure fast and thorough resolution in a variety of situations.

On the crisis scene, the two-person CR288 team is able to fully focus on the emotional and social needs of the family and/or individual in crisis while the Police and Fire personnel attend to law enforcement, medical emergency, and fire suppression needs.

Crisis Response Unit of the Chandler Fire Department

CR288 operates 24 hours a day, 7 days a week. Some of the call types the unit may be dispatched to include:

  • Adult, child, and infant deaths
  • Pediatric emergencies
  • Drownings
  • Serious medical emergencies
  • Sexual assaults
  • Structure fires
  • Violent crimes
  • Domestic violence
  • Behavioral emergencies
  • Assist homeless
  • Death notifications
  • Traffic collisions
  • Suicide completions, attempts, ideations
  • Child or elder abuse, neglect, exploitation
  • As requested by Chandler Police and Chandler Fire, Health & Medical units

Each two person team is comprised of Crisis Intervention Specialists (Masters of Social Work or other behavioral health degree), Masters level student interns, and/or highly trained community volunteers.

The roles of the CR288 team are to:

  • Provide immediate crisis intervention and on-scene victim assistance.
  • Provide emotional support and information and referrals to clients.
  • Bridge the communication between clients, CFHM and police departments. 

For more information on the Chandler Crisis Response Team, call 480-782-2120.

Citizen Support Coordinator
Jessica Westmiller

Persons interested in serving as a volunteer for the crisis response program must meet the following criteria:
  • Be at least 21 years of age.
  • Have a valid Arizona drivers license with acceptable driving record.
  • Be able to volunteer a minimum of 12 hours a month.
  • Commit to at least 1 year of volunteer service.
  • Student Intern requirements vary by school. (MSW students - 80 hours of service a month.)
  • Have not been arrested or convicted of a crime.
  • Pass a fingerprint and background check.
Volunteers must meet the following physical requirements:
  • Able to speak and hear clearly and to communicate effectively.
  • Able to stand for long periods of time.
  • Able to lift a minimum of 30 pounds.
  • Able to work in an outdoor environment that may include exposure to adverse weather conditions.
  • Able to respond and resolve difficult and/or stressful citizen concerns or challenges, including dealing with hostility, in a fair, tactful, and professional manner.
CR288 Training:
All volunteers/interns are required to:
  • Attend 8-10 hours of Regional Crisis Intervention Training.
  • Complete 24 hours of observation rides and an additional 24 hours of practical rides.
  • Complete Chandler Fire, Health & Medical Department specific training.
  • Attend quarterly unit meetings for continuing education.

Selection Process:

To volunteer, download an application here. Please fill out and mail, fax, or email the application to the Citizen Support Coordinator (contact information on application).

  • Complete application and return to CFHM.
  • Complete interview.
  • Complete background check & fingerprint clearance.
  • Complete all training requirements.

Crisis Response Team van
Volunteers Needed
The Crisis Response Team (CR288) depends on dedicated volunteers
who want to make a difference in the
lives of others. The next Volunteer orientation meeting is June 19, 2018. E-mail the CR288 Citizen Support Coordinator if you would like to attend.

 "Al" the CR288 Bear
The Assistance League of the East Valley supplies CR288 with these special bears, which are given to children to help comfort them on scene.
Crisis Response Manual
All program volunteers are given
a CR288 Crisis Response Unit
Manual and other materials as
part of their training. The manual
details policies, procedures, and
other information central to the
operation of CR288.
CR288 Reference Wall
The CR288 Reference Wall contains
printed information on more than 
300 community organizations.
A supply of these pamphlets is
carried on the CR288 van and
used to refer people to additional
community services.