The Chandler Fire, Health & Medical Department's Crisis Response Team, or CR288, is a dedicated team of highly trained staff and volunteers who assist people with practical and emotional needs following traumatic events. By providing valuable social services, this unit enables Fire and Police personnel to more quickly return to their normal operational duties.
CR288 is dispatched in conjunction with Fire and/or Police emergency units to provide crisis intervention, support and resource referral services. The Crisis Intervention Specialists partner with Chandler's Public Safety personnel to help ensure fast and thorough resolution in a variety of situations.
On the crisis scene, the two-person CR288 team is able to fully focus on the emotional and social needs of the family and/or individual in crisis while the Police and Fire personnel attend to law enforcement, medical emergency, and fire suppression needs.
CR288 operates 24 hours a day, 7 days a week. Some of the call types the unit may be dispatched to include:
- Adult, child, and infant deaths
- Pediatric emergencies
- Serious medical emergencies
- Sexual assaults
- Structure fires
- Violent crimes
- Domestic violence
- Behavioral emergencies
- Assist homeless
- Death notifications
- Traffic collisions
- Suicide completions, attempts, ideations
- Child or elder abuse, neglect, exploitation
- As requested by Chandler Police and Chandler Fire, Health & Medical units
Each two person team is comprised of Crisis Intervention Specialists (Masters of Social Work or other behavioral health degree), Masters level student interns, and/or highly trained community volunteers.
The roles of the CR288 team are to:
- Provide immediate crisis intervention and on-scene victim assistance.
- Provide emotional support and information and referrals to clients.
- Bridge the communication between clients, CFHM and police departments.
For more information on the Chandler Crisis Response Team, call 480-782-2120.
Citizen Support Coordinator
Persons interested in serving as a volunteer for the crisis response program must meet the following criteria:
- Be at least 21 years of age.
- Have a valid Arizona drivers license with acceptable driving record.
- Be able to volunteer a minimum of 12 hours a month.
- Commit to at least 1 year of volunteer service.
- Student Intern requirements vary by school. (MSW students - 80 hours of service a month.)
- Have not been arrested or convicted of a crime.
- Pass a fingerprint and background check.
Volunteers must meet the following physical requirements:
- Able to speak and hear clearly and to communicate effectively.
- Able to stand for long periods of time.
- Able to lift a minimum of 30 pounds.
- Able to work in an outdoor environment that may include exposure to adverse weather conditions.
- Able to respond and resolve difficult and/or stressful citizen concerns or challenges, including dealing with hostility, in a fair, tactful, and professional manner.
All volunteers/interns are required to:
- Attend 8-10 hours of Regional Crisis Intervention Training.
- Complete 24 hours of observation rides and an additional 24 hours of practical rides.
- Complete Chandler Fire, Health & Medical Department specific training.
- Attend quarterly unit meetings for continuing education.
To volunteer, download an application here. Please fill out and mail, fax, or email the application to the Citizen Support Coordinator (contact information on application).
- Complete application and return to CFHM.
- Complete interview.
- Complete background check & fingerprint clearance.
- Complete all training requirements.
CFHM Crisis Response Unit: (produced by Chandler Video)
An overview of the Chandler Fire, Health & Medical Department's Crisis Response Unit (CR288).
Chandler in Focus: (produced by Chandler Video)
In the video below, Councilmember Nora Ellen interviews Jessica Westmiller, Citizen Support Coordinator with Chandler Fire, Health & Medical Department and Katie Cain, Victim Services Coordinator for the Chandler Police Department. Westmiller talks about the purpose, staff and volunteers of the CFHM Crisis Response Unit 288. Cain shares information about the crime victim advocates in Chandler PD. The two groups often work together to provide resources and support to victims. If you have difficulty viewing this video, please go here.