Chandler Fire, Health & Medical Department welcomes tours of the fire stations and trucks. Station tours last approximately 30 minutes and include viewing the fire engine, firefighter equipment, fire gear, emergency medical equipment, living quarters, and a short presentation concerning fire safety.
Tour Criteria and Information
Fire Truck Scheduling/Static Display
- Tours may be scheduled between 9 a.m. to 6 p.m., Monday through Saturday.
- Firefighters have a busy schedule so tours should be scheduled as far in advance as possible. This allows us a greater opportunity to accommodate the date and time of your request.
- Groups should be no larger than 25 persons including children and adults. There must be one adult chaperone for every five children. Children under the age of 3 may be frightened by the noises and surroundings and typically do not understand the tour information. The majority of the children must be older than 4 years old.
- Please understand your tour may be interrupted. Fire stations must remain “in-service” during the tour and the firefighters may need to respond to emergencies. If they do, it will be necessary for the tour to end and your group to exit the station. If your tour is interrupted by an emergency call, you will be given the opportunity to reschedule your visit.
- If firefighters are not at the station when your group arrives, they are out on an emergency call. We recommend you wait 15 minutes for their return. If they do not return in that time, it will be necessary to reschedule your tour.
- You are welcome to tour a fire station but may not hold parties at the facility. Please do not bring food or drinks into the fire station during tours.
- Carpooling groups to the fire station is encouraged due to a very limited number of parking spaces. Street parking is not available at many fire stations.
Fire trucks may be scheduled for a show and tell appearance for the following groups:
- Neighborhood Associations
- Special events, such as Block Parties, Safety Fairs, Fire Safety Month, and Career Days.
Fire trucks may be scheduled for a maximum of two hours between the hours of 9 a.m. to 6 PM, Monday through Saturday.
Tour or Truck Scheduling
To schedule a tour or truck appearance, please call 480-782-2120, complete the Tour Request Form.
The CFH&M Department’s Observer Program was created to provide Chandler residents with a better understanding of our job. An effective ride-along program can serve to community relations, as well as encourage individuals pursuing a fire career or interest in what we do.
You must be 18 years of age or older to participate in our Observer Program. To arrange a ride-along, call the Chandler Fire, Health & Medical Department at 480-782-2120.
You can request to ride along with a particular station; however, the Company Officer on duty at that station on the day of your ride will make the final determination. The Company Officer will be overseeing you during your ride-along.
Once you are granted permission for a ride-along, you must fill out, sign and return a Waiver of Liability (FD Form 84) which is available at the station.
Observers are to be dressed in a manner that will not be detrimental to the image of the Chandler Fire, Health & Medical Department. Safety also must be considered. Shorts, opened toed shoes, or other apparel considered to constitute a safety hazard will not be permitted.
Among the points to remember during your ride-along:
- A company officer may refuse to authorize an observer on his or her duty day.
- Observers will not be allowed to ride past midnight.
- Observers are not allowed to be involved in operations.
- The number of times an observer is allowed to ride along is limited to once every three months.
- No still or video cameras will be allowed.