City of Chandler Salary Plan - 2009-10
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
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Excellence is the responsibility of everyone at the City of Chandler. We lead by
our core values in constant pursuit of excellence:
*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness
and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and accept accountability
*Respect – Demonstrate a high regard
for others
*Teamwork – Promote cooperative efforts, open communication and trust
All City employees are expected to conduct themselves in a way consistent with the
above values.
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| Job Description |
ADMINISTRATIVE SUPPORT II
Pay Grade: A12 FLSA Status: Non-Exempt
Job Group: Clerical/Technical (A) Class Code: A069
Effective Date: 7/01 Revision Date: 8/03, 7/05
Classification Summary:
This is a journey level clerical and administrative support position with the primary function to perform responsible and varied general office work to support the functions of a department, division or section. Work is performed following established processes and procedures. Duties are similar to Administrative Support I positions, plus typing and preparing letters or documents using various software applications; entering data into city or department systems and applications, keeping clerical records, logs, ledgers, etc. and working within department specific processes and procedures.
Essential Functions:
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Types or prepares letters, documents, logs, ledgers, reports, etc.
Compiles information for reports;
Uses various software applications and/or maintains a database of information;
Enters data into city or department systems and applications;
Processes applications, information or other documents (reviews for completion, distributes to appropriate persons, completes related forms or papers, returns information to the requester, prepares packets of information, etc.);
Conducts simple research;
Sets up or purges files;
Issues permits, orders supplies, maintains records or logs:
Records payroll information;
Performs various accounting related tasks, balances/reconciles reports, checks, deposit funds, etc, and verifies information and other data;
Files documents into appropriate folders; reorganizes file folders as needed;
Operates office equipment such as computer, typewriter, copier, electric stapler, hole-puncher, fax machine, etc.;
Answers phones and greets walk-in customers;
Responds to requests for information;
Performs scheduling and calendar duties;
Opens and distributes mail;
Maintains files, logs, ledgers, etc.
Receives payments, logs accounts and balances receipts;
Coordinates or schedules tours of facility;
Performs all work duties and activities in accordance with City policies, procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City’s Safety Handbook.
Other Duties and Responsibilities:
May provide direction or explain processes and procedures to other staff;
Knowledge, Skills and Abilities:
Knowledge of:
The operation of personal computer and various software applications for word processing, spreadsheets, etc.;
Record keeping practices and procedures;
Telephone etiquette and customer service techniques;
Standard office practices and procedures;
English grammar and punctuation.
Modern office practices and procedures.
Ability to:
Maintain important records efficiently and accurately and to prepare clear and concise reports;
Calculate solutions to mathematical problems involving addition, subtraction, multiplication and division;
Operate a variety of standard office and computer equipment;
Maintain effective working relationships with other City employees, supervisory personnel, state and local elected officials and the public;
Operate a personal computer and related software such as word processing, spreadsheets, etc.;
Communicate effectively both orally and in writing;
Follow detailed written and verbal instructions;
Respond appropriately to public inquiries and present a positive public image;
Accurately proofread numerical and text data;
Accurately type documents at a reasonable rate of speed;
Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
Supervision Received:
The work is performed under the supervision of a higher level Administrative Specialist or a designated supervisor.
Supervision Exercised:
None
Minimum Qualifications:
High school diploma or GED equivalency; and
One (1) to two (2) years experience in an office setting performing general clerical duties; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Desirable Qualifications:
Coursework in office practice, basic math, computer or general business classes.
Work Environment:
The primary duties of this class are performed in a general office environment.
Essential Physical Abilities:
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person;
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review documents and file them in a prescribed order, and organize documents and materials;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and other office equipment;
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to work at a keyboard for an extended period of time and to reach, stoop, bend and stretch in filing materials. |
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