City of Chandler Salary Plan - 2009-10
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
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Excellence is the responsibility of everyone at the City of Chandler. We lead by
our core values in constant pursuit of excellence:
*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness
and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and accept accountability
*Respect – Demonstrate a high regard
for others
*Teamwork – Promote cooperative efforts, open communication and trust
All City employees are expected to conduct themselves in a way consistent with the
above values.
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| Job Description |
BOX OFFICE SUPERVISOR
Pay Grade: 20 FLSA Status: Exempt
Job Group: Supervisory (S) Class Code: B021
Effective Date: 6/01 Revision Date: 8/03, 7/05
Classification Summary:
The primary function of an employee in this class is to perform responsible administrative work to train, supervise, and coordinate box office staff duties, providing assistance in counter and phone sales transactions.
Essential Functions:
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Oversees daily box office operations and supervises box office personnel;
Provides on-going training support to box office personnel;
Ascertains and resolves ticketing problems that cannot be resolved by box office associates;
Prepares event set-up documentation and submits to ticketing vendors for event set-up;
Conducts over-the-counter and phone ticket sales transactions;
Oversees the daily reconciliation of receipts with daily reports;
Provides assistance and direction to user groups in planning ticketing needs;
Proofs maps, ticket prices, dates and show time for accuracy prior to enabling tickets for sale;
Processes user block ticket requests;
Retains and converts ticket buyer data to in-house mailing list;
Assists other staff members as needed, in a variety of customer service tasks;
Assists in hiring decisions regarding box office personnel;
Schedules work hours for box office staff;
Performs all work duties and activities in accordance with City policies, procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City’s Safety Handbook.
Other Duties and Responsibilities
Assists in marketing duties as needed;
Knowledge, Skills and Abilities:
Knowledge of:
Principles and practices of supervision in a customer service environment;
Marketing, advertising and public relations methodology of the arts;
Box office management procedures in a large scale public assembly facility setting;
Computerized ticketing systems, including Ticketmaster;
Practices and procedures for pricing, ordering and selling tickets for optimum sales results.
Ability to:
Perform a wide variety of supervisory responsibilities with time-sensitive deadlines;
Communicate effectively, both orally and in writing;
Keep accurate and detailed accounting records;
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks;
Plan, organize, and coordinate the work of a group of employees;
Instruct others in an on-the-job setting;
Exercise independent judgment;
Maintain effective working relationships with fellow employees, City officials, and the public.
Supervision Received:
The work is performed under the supervision of the Arts Center Manager.
Supervision Exercised:
Supervises and coordinates the work of box office staff.
Minimum Qualifications:
High school diploma or GED equivalency;
Three (3) to five (5) years of previous experience in with ticketing in a reserved seating environment including supervisory experience in a customer service environment with emphasis in cash handling and reconciliation; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Work Environment:
The primary duties of this class are performed in a general office environment.
Essential Physical Abilities:
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person;
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review, evaluate and prepare a variety of written/typed documents and materials;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a personal computer and other office equipment;
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to lift up to 20 pounds when delivering and setting up catered items, and to continuously stand or sit for an extended period of time.
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