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City of Chandler Salary Plan - 2013-14
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
Excellence is the responsibility of everyone at the City of Chandler. We lead by our core values in constant pursuit of excellence:

*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and accept accountability
*Respect – Demonstrate a high regard for others
*Teamwork – Promote cooperative efforts, open communication and trust

All City employees are expected to conduct themselves in a way consistent with the above values.

 
Job Description
INFORMATION SPECIALIST

Pay Grade: 24                    FLSA Status: Exempt
Job Group: Professional (P)            Class Code: I001
Effective Date: 7/01                Revision Date:     8/03, 7/05    
            
Classification Summary:
The primary function of an employee in this class is to develop, implement and maintain an effective public information program on either a citywide or departmental basis. An employee in this class may be delegated assignments in specialized areas such as internal communications, citizen assistance, web coordination, or other assigned areas.

Essential Functions:
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Determines needs, defines goals, and recommends steps to carry out a planned public information program;
Performs a variety of research and news reporting activities;
Researches, writes, edits, and designs newsletters for the internal and external customer;
Takes photos for publications and the web; provides photography support at various City functions and special events;
Coordinates various aspects of the City's Values Program, including processing customer service alerts, producing publications, flyers and brochures and organizing the annual VALUES event;
Assists citizens with issues they have not been able to resolve with City departments; works with the appropriate departments and citizens to find solutions;
Administers specialized computer software to monitor citizen concerns;
Oversees the citizen satisfaction survey which is mailed out twice a year, and prepares written reports with graphs outlining results of survey;
Updates web pages for the Internet and Intranet, which includes writing, editing and designing new and existing web pages and publishing them to the appropriate web site;
Develops and communicates the City's web policies, procedures and standards to the web content providers within the organization; monitors sites to ensure compliance with those standards;
Develops short and long term goals and objectives for the City's Internet and Intranet sites in consultation with management and Chanweb Committee members;
Produces, writes and hosts cable programs to inform and educate citizens about projects and programs;
Provides guidance and training to City staff who are responsible for maintaining and developing web pages for their departments and divisions;
Coordinates monthly Chanweb Committee meetings, trains membership and recruits new web content providers through consultation with department directors and division managers and supervisors;
Arranges, publicizes and facilitates public meetings on projects and programs;
Attends City Council meetings, neighborhood association meetings, or city committee meetings to provide or report information to the public or employees through newsletters and Chanweb;
Performs all work duties and activities in accordance with City policies and procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City's Safety Handbook.

* Recreation Specialty Only
Develops and executes an integrated marketing plans that can be deployed to promote the parks, recreation and aquatics services;
Serves as a primary spokesperson for television and print outlets and a media liaison for a variety of information requests for the Parks, Recreation and Aquatics Divisions;
Responsible for media buying, planning and developing advertising campaigns to market the division through an assorted media mix of magazine, online, radio and television;
Hosts public information events as well as organizes exhibitor booths at local health and wellness fairs, community partnership events and business expos to promote programs and services;
Creates online and print media information kits and provides press tours of various facilities to promote programs and services;
Produces and develops television show concepts and scripts for the bi-monthly "Come Out & Play" show on Chandler Channel 11;
Writes and edits local, regional and national award applications for the department;
Balances internal communications needs, ranging from developing content for department e-newsletters to conducting monthly marketing meetings.

Other Duties and Responsibilities
Oversees the Informational Newcomer Welcome Packet distribution to new residents;
Coordinates special events in association with other members of the department and City, including Kids at Work Day, open houses, seminars, and related events;
Serves on city committees, such as PC Support Group, IT Oversight Committee and IT Planning Sessions for General Government, Public Information Group, Chanweb, EASE, and Employee Council;
Forms and coordinates a Web Strategies Steering Committee, with representatives from all departments and key divisions, to assess the City's web-related needs and to strategize on future projects, technologies and staffing needs;

Knowledge, Skills and Abilities:
Knowledge of:
City and departmental programs, policies and functions;
Principles and objectives of public information/public affairs;
Research methods and techniques;
Principles and objectives of the Internet, web site architecture and design;
Journalistic standards and photographic equipment;
Operation of standard office equipment and a personal computer, scanning equipment, and software applications for word processing, spreadsheets, databases, graphic design and layout, information retrieval and research, and other job-related software;
English grammar, spelling and punctuation.

Ability to:
Present information clearly to the public;
Conduct research, and make recommendations for modifications to existing polices to improve services;
Plan and organize web projects and assignments;
Develop creative ideas in relation to public information projects;
Establish and maintain effective working relationships with other City employees, the public, the news media, and other interested and affected parties;
Communicate effectively, verbally and in writing;
Maintain a professional demeanor during stressful situations;
Compile reports from a wide variety of sources and transmit data;
Respond to citizen and media requests in a courteous and effective manner;
Understand and follow oral and/or written policies, procedures and instructions;
Make sound and reasonable decisions in accordance with laws, ordinances, regulations and established procedures;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Operate office equipment and a personal computer using program applications appropriate to assigned duties;
Operate a motor vehicle;
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.

Supervision Received:
The work is performed under the supervision of the Director of Communications & Public Affairs or assigned department supervisor.

Supervision Exercised:
None

Minimum Qualifications:
Bachelor's Degree in Public Relations, Journalism, Mass Communications or related field; and
A minimum of three (3) to four (4) years experience in responsible public relations positions; and
Valid Arizona Driver's License; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

*Web Site Specialization Only
At least two (2) years of hands-on web site experience is preferred; and
Considerable experience with appropriate web-building software.

* Recreation Division Specialty Only:
Two years of graphic design experience with programs including Adobe Acrobat Professional Suite: InDesign, Photoshop and Illustrator;
Two years experience in editing or managing a publication's production, desktop publishing, layout, directing staff in content development and timeline, blueline reviews with printing vendors and distribution;
Requires recent experience in developing and executing an integrated marketing plan; media buying, planning and development of advertisement campaigns using an assorted mix of magazine, on-line, radio, and television; and producing and developing television show concepts and scripts.

Desired Qualifications:
Previous experience in a governmental agency;

Work Environment:
The principal duties of this class are performed in a general office environment.

Essential Physical Abilities
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to discern verbal instructions, communicate effectively, hear within the normal range of conversation, speak clearly and concisely to large and small groups of people, and carry on telephone communication;
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to comprehend written work instructions; comprehend, prepare, and review a wide variety of written and electronic materials at arms length or less (distinguish letters and numbers) and to see in detail objects or printed material at greater than arms length;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to write reports, operate computer equipment and other office equipment, and make adjustments to equipment;
Sufficient personal mobility, flexibility, and physical reflexes, with or without reasonable accommodation, which permits the employee to bend or stoop repeatedly, sit or stand for long periods of time, lift up to 20 pounds, and work in an office environment.