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City of Chandler Salary Plan - 2013-14
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OT Status Legend:
Non-Exempt = Hourly Position
Exempt = Salaried Position
Excellence is the responsibility of everyone at the City of Chandler. We lead by our core values in constant pursuit of excellence:

*Commitment – Dedicate oneself to consistent and excellent public service
*Innovation – Implement unique, creative and cost-effective solutions
*Communication – Communicate in a positive, honest and productive manner
*Integrity - Adherence to high ethical standards
*Diversity – Promote inclusiveness and impartiality throughout the organization
*Personal Responsibility – Take initiative to achieve excellence and accept accountability
*Respect – Demonstrate a high regard for others
*Teamwork – Promote cooperative efforts, open communication and trust

All City employees are expected to conduct themselves in a way consistent with the above values.

Job Description

Pay Grade: A17                FLSA Status: Non-exempt        
Job Group: Clerical/Technical (A)        Class Code: L039        
Effective Date: 4/01                Revision Date: 8/03, 7/05, 10/08, 9/12

Classification Summary:
The primary function of an employee in this class is to perform administrative review and field inspection duties to ensure compliance with business, regulatory and privilege tax licensing requirements. Duties include investigating non-compliant businesses by working directly with business owners and managers to determine compliance with various provisions and ordinances, educating businesses about licensing requirements and sales tax responsibility, and assisting businesses/licensees in initiating and maintaining compliance. An employee in this class has daily phone and face-to-face contact with businesses and the public.

Essential Functions:
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.
Communicates on the phone and in person with businesses the proper licensing procedures and legal requirements including city ordinances, other regulations and rules;
Researches information with city departments, state, county and federal agencies to aid in the identification of unlicensed businesses, including source documents, property ownership records, utility records and other related documents;
Investigates and determines each business' compliance with privilege sales tax, special regulatory, and business license;
Canvasses the City and conducts annual field investigations of new and existing businesses for tax and license compliance, including performing follow-up action to ensure proper licenses are obtained;
Investigates leads for unlicensed business activities from the public, other city officials and departments, customers, and other interested and affected parties and takes appropriate action;
Prepares and issues a series of notices based on City tax code to businesses not in compliance;
Assists businesses in completing applications and other standard reporting forms for privilege tax including inquiries for license fees and tax liability;
Prepares and maintains inspection, compliance, and resolution reports, records and databases including correspondence with affected parties on compliance efforts;
Proactively works with business owners and managers by performing public education duties regarding tax and license regulations, including personal contacts, and information distribution to invite voluntary compliance;
Works closely with Revenue Collectors to assist in the collection of delinquent fees and privilege tax upon completion of unlicensed business process;
Performs all work duties and activities in accordance with City policies and procedures;
Works in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring as outlined in the City's Safety Handbook;

Other Duties and Responsibilities
May provide assistance to the Revenue Collectors for collection of delinquent license fees;
Makes recommendations and assists in the implementation of a taxpayer education program;

Knowledge, Skills and Abilities:
Knowledge of:
Customer service procedures and techniques;
Public relations techniques;
City licensing ordinances, city and state tax codes;
Investigative techniques;
Basic report writing and business correspondence;
General research practices and techniques;
Geographical limits of the City and street locations;
Traffic laws and rules involved in vehicle operation;
Federal OSHA and State and County regulations and City policies regarding safe work practices.

Ability to:
Follow oral and written instructions;
Interpret and apply laws, ordinances, codes and city policies regarding sales tax and licensing functions;
Understand, interpret and explain regulatory compliance issues related to tax and license processes and procedures;
Evaluate and analyze customer needs to provide exceptional customer service;
Perform business mathematical calculations and draw logical conclusions;
Respond courteously to customer inquiries, which are sometimes controversial or adversarial;
Effectively and communicate both verbally and in writing;
Operate a personal computer and related software and demonstrate proficiency to prepare work orders, documents, spreadsheets, email and timesheets;
Prepare clear and concise oral and written reports and maintain review, inspection, and enforcement records and findings, documents, correspondence, and related files and records;
Establish and maintain effective working relationships with business owners -and managers, the public, and other city employees;
Negotiate, influence, or diffuse difficult situations;
Operate a motor vehicle.

Supervision Received:
The work is performed under the general supervision of the Revenue Collections Supervisor.

Supervision Exercised:

Minimum Qualifications:
High school diploma or GED equivalency, supplemented by one year of college coursework in accounting, business or public administration; and
Two (2) years' experience involving work in meeting and communicating with the public including at least one (1) year of previous experience working with licensing and tax codes; and
Valid State of Arizona Driver's License with acceptable driving record; or
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.

Desirable Qualifications
License inspection and compliance experience with a municipality;

Work Environment:
The primary duties of this class are performed in an office environment, however frequent field inspections are required that may include exposure to adverse weather conditions. This position responds to and resolves difficult or sensitive customer inquiries or problems, including dealing with hostility, in an equitable, tactful, and professional manner.

Essential Physical Abilities:
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively on the telephone and in person;
Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to review, evaluate and prepare a variety of written/typed documents and materials;
Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate computer equipment and other office equipment, and a motor vehicle;
Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to sit and work at a keyboard for an extended period of time as well as walk for an extended period of time;
Sufficient ability to endure prolonged exposure to arid desert conditions, i.e. prolonged sun and heat exposure during summer months.