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Chandler’s enhanced utility billing system makes it easier to manage your account, access your information, and make payments utilizing the method that is most convenient for you. The advanced features are accessible 24 hours a day, seven days a week, from your computer or mobile device.
  
Utility Billing Customer Service phone and payment system experiencing technical difficulties
We apologize for any inconvenience caused by the technical issues related to the implementation of the new utility billing and payment system. We continue to receive an unusually high volume of calls, resulting in longer call wait time than normal. We are working on resolving these issues and thank you for your patience. Please note that a payment grace period remains in effect and there will be no penalties for late payments this month. Here is information on some of the most common issues customers are experiencing with the new system.

New Utility Billing System Implementation Q&A

Q:  I can't process a payment. When I try to make a one time payment and click "OK" to go to the third party website
      it returns me to the same page.

A. 
Customers need to turn off their internet browser's pop-up blocker to proceed to the payment page. Customers using Google 
      Chrome or Safari as their internet browser may also need to enable java script. 
      Here are some links to help turn off the pop-up blocker for some of the more popular internet browsers: 

Q:  I am a SurePay customer. Do I need to do anything?
A.  No, your information has been transferred to our new billing system and your payment will be withdrawn monthly, as it was
      before, Surepay is now called Autopay.

Q:  What do I need to update if I'm paying my bill directly from my bank.  The bank only gives me one field to provide an
      account number and I now have a customer and account number.  What do I do?
A.  
Every bank has a different format, but your new payment account number for your online banking should be your new City of
      Chandler Account Number followed by a dash followed by the new Customer Number. For example:  12345678-87654321
  
Q:  Do I have to use the new online utility billing and payment system?
A.  
No. Using the system is not mandatory, and there are several methods you can use to make a payment (see below).

  

Quick Links 

Customer Service

Chandler Utility Customer Service Center:
175 S. Arizona Avenue, Suite A
Monday through Friday, 8 a.m. to 5 p.m.
480-782-2280
utilitybilling@chandleraz.gov

 

           

Your Payment Options
 

There are several ways to pay your City of Chandler utility bill:

   
Electronic Payment   Set up the payment through your financial institution’s online banking system. 
Use the following format in the payee account field provided by the bank: 
Account Number followed by a dash followed by the new Customer Number.
For example: 12345678-87654321
  Electonic Banking
One-Time Online   Make a one-time payment with a major credit card or e-check. This can be done whether or not you have registered and created a customer profile.    One Time Electronic Payment
Automatic Payments    Sign up for AutoPay (formerly SurePay), which authorizes the City and your financial institution to handle the transaction for you through an automatic withdrawal from your checking or savings account, or with a major credit card.    Scheduled Payments - AutoPay
Pay By Phone     Credit card payments are accepted through the automated touch tone phone system by calling 480-782-2280.     Pasy by Phone
Pay By Mail      Please include your bill coupon in the return envelope. Do not send cash.
         City of Chandler Utility Billing
         PO Box 52613
         Phoenix, AZ 85072-2613
 
     Pay by Mail
Pay In Person      Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first  floor of Chandler City Hall (MAP):
        175 S. Arizona Avenue, Suite A
        8 a.m. to 5 p.m., Monday through Friday.
  
     Pay in Person
Drive-Up Drop Box      City of Chandler and Arizona Public Service (APS) payments may be placed in the drive-up drop box located on the south side of City Hall, in the westbound median of Chicago Street, between Arizona Avenue and Washington Street. For security purposes, do not place cash in the drop box.      Drive Up Payment Drop Box
Payment Hardship      If you think you might have some trouble paying your bill, call us immediately at 480-782-2280 and a representative will try to help you arrange a payment plan. We can also give you the names of other community organizations that might be able to assist you.      Payment Hardship - Need More Time



 

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Set Up, Change, or Discontinue Chandler Utility Service

Establish Your Account   Whether you are renting, a homeowner, or commercial customer you may call our office at 480-782-2280 any time between 8 a.m. and 5 p.m., Monday through Friday, and a representative will establish your account in a very quick and easy telephone conversation.

Please call us a minimum of one business day prior to the date you need to begin water service with the following information:
      • Name and spouse’s name, if applicable
      • Address where service is requested
      • Mailing address
      • Move in or service activation Date
      • Telephone number
      • Driver License number

An account activation fee of $25 (plus tax) will be assessed to all new utility accounts. Anyone who has not established credit with the City of Chandler Utility Services Division will be required to pay a refundable security deposit. 
 
   
Change Account Details   There are two ways to change your account information (such as adding a new phone number or changing an email address).
      • Call 480-782-2280 during normal business hours and speak to a representative.
      • Use our online utility billing system to access your account and change the information yourself.
   .
Close Your Account    There are two ways to close your account.
      • Call 480-782-2280 during normal business hours and speak to a representative.
      • Use our online utility billing system to request that your account be closed.
You will need to provide the date you would like your account closed and the mailing address for your final bill or refund. Your request must be made in person or by phone a minimum of one working day in advance. When using our online system, please allow at least two business days to turn off your services. We do not provide services on holidays or weekends.
   .



    

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A-OK Voluntary Donation Program

“A-OK” stands for Acts of Kindness, a voluntary tax deductible donation program developed to give residents an easy way to voluntarily contribute $1, $2, $5 or any amount with their utility bill each month. The money raised through the program goes back into the community by helping fund local social service agencies.

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Helpful Links