Q. Can I fax or phone in my registration
or register online?
A. You can register for classes online.
However, phone and faxed registration
will not be accepted.
Q. What swim lesson class should my child
A. Please place your child by skills and
abilities according to our
course descriptions. You may also
bring your child to the facility of your
choice during lessons or public swim
hours and request a swim test. If you
have questions, please call the Aquatics
Office at (480) 782-2750 Monday
through Friday from 8 a.m.to 5 p.m.,
except holidays and we will be happy
to assist you.
Q. What happens if I am placed on a wait
A. If you are placed on a wait list, the
Aquatics Office will notify you should
an opening become available.
Notification may come as late a 48-
hours prior to the start of the class.
Please make sure your contact
information is current and up to date
to ensure you receive notification in a
timely manner. If we cannot reach you
we will offer the space to the next
person on the wait list.
Click here to view our rental rates
Q. Are we allowed to have a birthday party
at the pool during operational hours?
A. Birthday parties are not allowed during
public swim /operational hours.
However, each facility is available for
private rentals or birthday parties from
May 1 through August 31. They
are available for rental on Saturdays or
Sundays only after our public swim
hours. A three-week advanced notice is
required. In order to book a reservation,
a 25-percent non-refundable deposit,
paid by credit card is required. Rental
fees are determined by the facility, the
number of people and the number of
hours the facility is to be reserved.
There is a two (2) hour minimum rental.
Q. How many aquatic classes can I register
my child in for each session?
A. A student may register for a maximum
of ONE (1) class per session.
Q. How do I know what level my child will
advance to for the next session if
registration is required prior to the
completion of the session?
A. A general rule of thumb is that children
will remain in the same level for at least
two sessions. Detailed information on
your child's progress can be provided by
your child's current instructor. Staff will
do their best to move children into the
appropriate class level the first day of
each session if space is available. If a
move cannot be accommodated, the
instructor should be able to work with
the student at the appropriate skill level.
Q. When do I have to cancel a class to
receive a full refund?
A. If you wish to cancel your Aquatics
class/activity enrollment, you may call us
at least three days prior to the class/session
start date for a full refund. You may go to:
1) your ActiveNet Account three
days prior to the class/session start
date to directly withdraw from the
class for a full refund. Less than
three days notice will result in a
50% of the class fee refunded. On the
start date of class/session, no refund
2) or call the Aquatics Office at
(480) 782-2756 or 2753
This refund policy does not apply to
the Aquatic Certification Courses.
For certification course cancelations,
view Certification Class Refund,
Cancelation & Transfer Policy.
Q. Is any assistance available for families
that cannot afford swim lessons for their
A. Yes. If you need assistance to pay for
swim lessons, help is available.
Goodwill Scholarship and Fee Assistance
For more information, call 480-782-2756
or submit a registration and the:
17-18 Goodwill Scholarship Program Application - English (PDF)
17-18 Goodwill Scholarship Program Application - Spanish (PDF)
Q. Do I have to pay the fee for each class?
A. No. The lesson fees are for a session.
For example, if the fee for a 25 minute
class is $20, that fee covers the entire
Q. Can I change my child's class should they
progress to the next level?
A. Yes. Transfers can be made up until noon
on the Friday before the next session
begins if there is space in the next
level. Please call (480) 782-2750 and
our staff will be happy to assist you.
Q. Can I bring my own food to the pool for
myself or my family?
A. The City restricts the type of food and
beverages that customers can bring into
our facilities during public swim hours.
Please read about our policy here:
* Outside Food & Beverage Policy
Suggest a question here.