Billing and Payment

There are several ways to pay your utility bill:

Set up the payment through your financial institution’s online banking system. Use the following format in the payee account field provided by the bank:

Account Number followed by a dash followed by the new Customer Number.
For example: 12345678-87654321

Make a one-time payment with a major credit card, Apple Pay, Google Pay, PayPal products, Venmo (for mobile payments only), or e-check. This can be done whether or not you have registered and created a customer profile.

Sign up for AutoPay, which authorizes the City and your financial institution to handle the transaction for you through an automatic withdrawal from your checking or savings account, or with a major credit card.


Please include your bill coupon in the return envelope (do not send cash).

City of Chandler Utility Billing
P.O. Box 52158
Phoenix, AZ 85072-2158


Credit card and eCheck payments are accepted through the automated touch tone phone system by calling 480-782-2280.

In-Person/Make an Appointment

Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first floor.

Chandler City Hall (MAP)
175 S. Arizona Ave., Ste A
Chandler, Az 85225

Monday - Friday
8 a.m. - 5 p.m.

Make an Appointment

City of Chandler utility payments may be placed in the drive-up drop box located on the south side of City Hall, in the westbound median of Chicago St., between Arizona Ave and Washington St. For security purposes, do not place cash in the drop box.

If you think you might have some trouble paying your bill, call us immediately at 480-782-2280 and a representative will help you arrange a payment plan. We can also give you the names of other community organizations that might be able to assist you.