Root Insurance expands in Chandler, Arizona creating 480 jobs to serve growing West Coast customer base

March 12, 2020
Root Insurance logo

Root Insurance, the nation’s first car insurance company to incorporate individual driving behavior in every rate, announced plans to expand its operations in Chandler, Arizona in the Phoenix Region, creating 480 new jobs. Hiring for claims and customer service positions are underway.

“We evaluated multiple markets on the West Coast before making the decision to meet our growing West Coast customer demand,” said Clara Kridler, Root Vice President of People. “The Phoenix Region, and Chandler in particular offers the high-quality talent pool and collaborative business environment we need to help our company thrive.  The Arizona Commerce Authority, Greater Phoenix Economic Council and City of Chandler, Arizona have been invaluable partners for us as we’ve continued to grow.”

“Arizona is the number one inbound state in the U.S., and it’s because of companies like Root Insurance choosing our state to expand their business,” said Governor Ducey. “Their new facility in Chandler will create hundreds of new jobs in the financial services sector. We congratulate them on their growth and thank them for investing in Arizona.”

Root currently has more than 600 employees at its headquarters and customer service center in Columbus, Ohio, and more than 850 employees throughout the U.S. Root plans to expand its operations with a West Coast claims and customer service center to meet its growing customer base through the development of a claims and customers service center in Chandler, Arizona that over five years will create 480 new jobs. 

“The City of Chandler is thrilled to welcome this innovative financial services company to our thriving business community,” stated Chandler Mayor Kevin Hartke. “We continue to see that Chandler's business friendly operating environment, high performing schools and quality office developments are in high demand by growing and discerning companies like Root Insurance.”

Root is the nation’s first licensed insurance carrier powered entirely by mobile and founded on the principle that car insurance rates should be based on how you drive, not who you are. Through smartphone technology and data science, Root measures driving behavior, and uses it as the primary factor in determining rates.

“Arizona continues to be the location of choice for financial service industry leaders seeking top talent, a pro-business environment and excellent quality of life,” said Sandra Watson, Arizona Commerce Authority President & CEO. “We’re very proud Root Insurance has selected Chandler for its western U.S. operation, which will create nearly 500 new high-quality jobs for Arizonans.”

Root chose the Arizona location following a comprehensive, multi-state corporate site location process that considered other regions and states in the Western United States. The Arizona marketplace was on the radar for Root due to the state’s insurance industry strength and growing workforce and population base. 

“Root Insurance joins an ecosystem of inclusive and innovative companies in Chandler,” says Chris Camacho, president and CEO, Greater Phoenix Economic Council. “The Greater Phoenix region is the fastest growing market in the United States and has intentionally created an environment that attracts diverse businesses that are invested in advancing the economy and providing quality jobs for our residents.”

About Root Insurance:
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.  Root is headquartered in Columbus, Ohio, with renters insurance available in Missouri, Ohio and Utah, and auto insurance currently available to drivers in Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, Nebraska, New Mexico, Nevada, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia and will be coming to more states soon.

About the City of Chandler:
Chandler, Ariz. has built a reputation as a
Community of Innovation. Life in Chandler goes beyond a thriving and dynamic business community with progressive entrepreneurship. Known for its rich diversity, the City offers an outstanding quality of life for all generations with great schools and recreational opportunities. Chandler has grown to become the state's fourth largest City with a population of more than 262,000. Chandler has been named one of the nation's Best Places to Find a Job and Best Cities for Women in Tech. The City also is one of the safest communities in the nation and boasts AAA bond ratings from all three national rating agencies, one of only 40 communities to achieve this distinction. For more information, visit the City website, or connect with the City on social media.

About the Arizona Commerce Authority
The Arizona Commerce Authority (ACA) is the state's leading economic development organization with a streamlined mission to grow and strengthen Arizona's economy. The ACA uses a three-pronged approach to advance the overall economy: attract, expand, create - attract out-of-state companies to establish operations in Arizona; work with existing companies to expand their business in Arizona and beyond; and help entrepreneurs create new Arizona businesses in targeted industries. For more information, please visit and follow the ACA on Twitter @azcommerce.


Media contacts:
Tom Kuhn
Root Insurance Company 
Director of Communications

Stephanie Romero
City of Chandler
Public Information Officer