The policies, rules, and regulations are in place for the comfort and safety of all guests. These rules are in addition to the rules and regulations posted at each aquatic center. Please review these regulations when you visit any of our facilities.
Swim Safe 48
Children under 48 inches in height, or non-swimmers:
- All children under 48 inches in height must wear a blue wristband and remain within an arm's reach of their actively supervising parent/guardian, who is 15 years or older.
- All children under 48 inches and non-swimmers must stay in the shallow areas and are not permitted to use features such as: water slides, diving boards, rock wall, rope swing, and the Wibit.
- Life jackets are encouraged for non-swimmers. Life jackets are available at the lifeguard station if needed.
- Ratio Limit: Not to exceed 1 guardian to 6 children (1:6)
Unsupervised entry for children 10 - 14 years old:
- Children 9 years old and younger are not permitted in the facility without a parent/guardian, or an active supervisor who is 15 years or older.
- Unsupervised children 10 - 14 years old must complete a swim test upon arrival.
- If the child passes the swim test: they may swim in all areas of the pool without supervision.
- If the child fails the swim test: they are classified as a non-swimmer, offered to wear a U.S. Coast Guard-approved flotation device, and they must stay in the shallow area of the pool.
Pool Rules
- Authority of Pool Manager and Lifeguards: Follow all instructions from the Pool Manager and lifeguards, who have full authority over the facility. Guests must pay admission fees and follow all posted signage and City of Chandler health and safety regulations. Lifeguards are on duty to enforce rules and respond to emergencies.
- Active Supervision and Swim Safety: Children 9 years old and under must be accompanied and actively supervised by a parent/guardian, or someone who is 15 years or older. Children under 48 inches in height, non-swimmers, or those in life jackets must be within an arm’s reach of a guardian. Life jackets are required for deep-water access.
- Health and Hygiene Standards: Shower and use the restroom before entry. Guests with illness, open wounds, or infections are prohibited. Children not potty-trained and incontinent guests must wear swim diapers or tight-fitting plastic pants. In the event of a fecal incident, the pool will be cleared for 30 minutes.
- Safety and Personal Conduct: Running, horseplay, and diving (except from designated areas) are prohibited. Feet-first entry only. Abusive language, threats, or violence will not be tolerated.
- Equipment and Attire: Only U.S. Coast Guard-approved personal flotation devices are allowed; inflatable items are prohibited. Appropriate swimwear is required. Swim diapers are required for guests who are not potty-trained.
- Facility Restrictions (Alcohol, Glass, and Tobacco): This is a smoke-free (including e-cigarettes) and alcohol-free facility. Glass containers and animals (except service animals) are strictly prohibited.
- Food, Beverage, and Furniture: Keep all food, drinks, and chairs at least 10 feet away from the pool’s edge. Review the Outside Food and Beverage Policy for specific item and size restrictions.
- Privacy and Prohibited Actions: Cell phones and cameras are prohibited in locker rooms. Any photography or video recording in the pool area requires prior approval from the Pool Manager. Gates must remain closed/latched at all times. Professional private instruction is not permitted during public or lap swim hours.
For additional park and aquatic facility regulations, please reference: City of Chandler City Code, Chapter 31 and Maricopa County Environmental Health Code, Chapter VI
Maricopa County Health Department (MCHD) requirements are followed regarding fecal incidents. There are different procedures that must be followed for solid and liquid fecal incidents. To avoid the pool being shut down for a 24-hour period, please do not bring sick children to the pool and always use swim diapers with a child who is not potty-trained. Guests who are sick or ill (diarrhea, incontinent, vomiting) are asked to visit the facility after they have recovered from their illness. We want to keep all guests healthy and safe. Please make sure your children use the bathroom facilities during your stay at the pool.
In the event Swim Lessons are cancelled due to inclement weather, an effort will be made to schedule a make-up day. If a make-up day is not available, then a prorated refund will be issued.
On a restricted basis, the City of Chandler allows customers to bring their own food and beverages into our facilities. As our guest, you have three options for consuming food and beverage at our aquatic facilities. You may:
- Bring your own food and beverages within the restrictions listed below.
- Utilize the on-site concessionaire.
- Use the vending machines, which are at select sites.
NOTE: This policy covers public swim hours only, it does not apply to private rentals.
- No alcohol or glass containers are allowed.
- One hard or soft-sided cooler per guest not to exceed 7” x 7” x 9” (six-pack size) in dimensions is allowed.
- Briefcases, ice pack and cooler inserts are not permitted.
- Food items must either fit within the cooler or brought in an 11” x 8” “brown bag or sack lunch bag. Bags exceeding the 11” x 8” dimensions are prohibited, no exceptions. Food in “brown bags” must be a single serving and/or snack type food.
- Beverages not to exceed 32 ounces include:
- Non-flavored/non-carbonated water in sealed, plastic bottles is preferred. However, other liquids (ice tea, coffee, soda) will be allowed.
- Sealed, single-serving juice boxes or pouches.
- Formula/baby food.
- Items necessary for medical purposes.
- Pizzas or pizza in boxes, fried chicken in boxes, party subs and other food items (such as cupcakes, cakes, etc.) that cannot be placed in a “brown bag” or give the appearance of party-type food are prohibited.
All food and beverage must be kept a minimum of 10 feet away from the pool's edge.