Aquatics Policies, Rules & Regulations

News and Policies

 

The Chandler Aquatics staff
strives to provide our
customers with a safe and enjoyable swimming experience.
The safety of you and your
family is our primary concern.

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Facility Rules-Regulations & Policies
Frequently Asked Questions of Chandler Aquatics Staff

Chandler Aquatics news, announcements, events, general information

Aquatic facility rules, regulations and policies

Chandler Swim Lessons & Classes


Chandler Aquatics News & Events
Special Events Calendars

For all special events, please go to the
events calendar for each facility:
* Arrowhead Pool Calendar
* Desert Oasis Calendar
* Folley Pool Calendar
* Hamilton Calendar
* Mesquite Groves Calendar
* Nozomi Calendar

For more news about Chandler Aquatics
please sign up to receive our monthly
e-mail newsletter, the Chandler
Recreation Update:
* Subscribe for e-news now!

Check out our City of Chandler Water Safety Awareness Video
 

Special Events of Note

SATURDAY, MAY 5, 2018
HAMILTON AQUATIC CENTER
Noon - 5 p.m.
Water Safety Awareness Day
Admission: FREE

Knowing how to swim is one of the best ways to safeguard against water related injuries and drowning. Children who attend will learn valuable water safety skills and knowledge.
  • Enjoy activities and games around the pool area.
  • Chandler Aquatics staff will swim test your child to determine what level of swim class they should enroll in. Swim testing will be at 1:30 p.m. and 2:30 p.m.
  • Watch and participate in CPR demonstrations.
  • Watch our rescue demonstration performed by the City of Chandler aquatic staff.
THE WATER IS HEATED!Announcements

* Break Time Available
Subscribe to receive Break Time
or read it online here.

* Chandler Aquatic Administration
Office is located at the Parks,
Facilities & Aquatics Building
at 650 E. Ryan Road, south
side of Tumbleweed Park, west
of McQueen Road


Aquatic Facility Rules, Regulations & Policies

* Pool Manager and lifeguards have
complete authority in the pool. Please
remember, lifeguards are on duty to
provide a safe environment and respond
and assist with aquatic emergencies. It
is the parent or guardian's responsibility
to watch their child at all times.
* Feet first entries only in water less than
5 feet. Diving head first into water less
than 5 feet may cause severe spinal cord
injuries.
* Please keep gate(s) closed - do not prop
open.
* Please observe all safety regulations.
* Guests are allowed to wear t-shirts to
protect their skin from the Arizona sun.
Please wear a clean shirt.
* All aquatic facilities are smoke-free
(smoking is strictly prohibited in aquatic
facilities located on school sites. This
includes the area outside the aquatic
center and parking lots).
* Any guest entering the pool, swimming
or not, is required to pay the admission
fee.
* The City restricts the type of food and
beverages that customers can bring into
our facilities. There are also restrictions
on the size of coolers that can be brought
into Chandler aquatic facilities. Please
read our recently revised
Outside Food & Beverage Policy
* No alcohol or glass containers are
allowed.

* Flotation devices, water wings, and flotation
filled swimsuits are prohibited unless U.S.
Coast Guard approved.
* Children 7 and under must be
accompanied by a responsible teenager,
13 years or older, or adult.
* Children who are not potty-trained must
wear swim diapers at all times at all
Chandler aquatic facilities.
* We ask all guests to shower and use the
bathroom before entering and enjoying the
pool.
* Guests who are sick or ill (diarrhea,
incontinent, vomiting) are asked to visit the
facility after they have recovered from their
illness.
* Guests with open wounds, sores, inflamed
eyes, colds, nasal or ear discharges, boils
or other acute or obvious body infections or
cuts shall be excluded from entering the
facility.
* Fecal Incidents: Maricopa County Health
Dept. (MCHD) requirements are followed
regarding fecal incidents. There are
different procedures that must be followed
for solid and liquid fecal incidents. To
avoid the pool being shut down for a
24-hour period, please, do not bring sick
children to the pool and always use swim
diapers with a child who is not potty
trained. We want to keep all guests
healthy and safe. Please make sure your
children use the bathroom facilities
during your stay at the pool.

 

* The use of mermaid tails and/or monofins are not permitted
* For the protection of all our guests, the
use of cameras, cell phone cameras,
video recording devices and equipment
with digital photography capability is
prohibited in your bathroom/locker room
area. Video recording and photography
of any kind within the pool area must be
approved by the Pool Manager.

Photos & Videos of Participants
City staff often take photographs or video
of participants in our classes and at our
special events. These images may be
used in City publications, Web sites,
Chandler Channel 11, local newspapers
or other promotional and marketing
materials. By registering yourself or your
children for any of the programs or
activities offered by the City, you agree to
allow the use and publication of any
photos and/or videos taken at any public
program, event or facility of the City of
Chandler. You can also submit photos
that you have taken (of City parks,
recreation classes and activities, etc.) for
publication in Break Time.
Call 480-782-2910 for details.

Inclement Weather Policy
If classes are canceled by the Aquatics
Office or the facility manager due to a
storm, the classes will be made up on a
date to be determined. If more than two
classes are canceled, a 10 percent
discount voucher or full refund will be
offered.

There are additional rules and regulations posted at each aquatic center.

Please review these regulations when you visit any of our facilities.


Chandler Aquatics Frequently Asked Questions & Answers
Answers to some of the most common questions asked of the City's Aquatics staff
Q. Can I fax or phone in my registration
or register online?

A. You can register for classes online.
However, phone and faxed registration
will not be accepted.

Q. What swim lesson class should my child
be in?

A. Please place your child by skills and
abilities according to our
course descriptions. You may also
bring your child to the facility of your
choice during lessons or public swim
hours and request a swim test. If you
have questions, please call the Aquatics
Office at (480) 782-2750 Monday
through Friday from 8 a.m.to 5 p.m.,
except holidays and we will be happy
to assist you.

Q. What happens if I am placed on a wait
list?

A. If you are placed on a wait list, the
Aquatics Office will notify you should
an opening become available.
Notification may come as late a 48-
hours prior to the start of the class.
Please make sure your contact
information is current and up to date
to ensure you receive notification in a
timely manner. If we cannot reach you
we will offer the space to the next
person on the wait list.

Click here to view our rental rates

Q. Are we allowed to have a birthday party
at the pool during operational hours?

A. Birthday parties are not allowed during
public swim /operational hours.
However, each facility is available for
private rentals or birthday parties from
May 1 through August 31. They
are available for rental on Saturdays or
Sundays only after our public swim
hours. A three-week advanced notice is
required. In order to book a reservation,
a 25-percent non-refundable deposit,
paid by credit card is required. Rental
fees are determined by the facility, the
number of people and the number of
hours the facility is to be reserved.
There is a two (2) hour minimum rental.

Q. How many aquatic classes can I register
my child in for each session?

A. A student may register for a maximum
of ONE (1) class per session.


Q. How do I know what level my child will
advance to for the next session if
registration is required prior to the
completion of the session?

A. A general rule of thumb is that children
will remain in the same level for at least
two sessions. Detailed information on
your child's progress can be provided by
your child's current instructor. Staff will
do their best to move children into the
appropriate class level the first day of
each session if space is available. If a
move cannot be accommodated, the
instructor should be able to work with
the student at the appropriate skill level.

Q. When do I have to cancel a class to
receive a full refund?

A. If you wish to cancel your Aquatics
class/activity enrollment, you may call us
at least three days prior to the class/session
start date for a full refund. You may go to:
1) your ActiveNet Account three
days prior to the class/session start
date to directly withdraw from the
class for a full refund. Less than
three days notice will result in a
50% of the class fee refunded. On the
start date of class/session, no refund
is issued.
2) or call the Aquatics Office at
(480) 782-2756 or 2753



This refund policy does not apply to
the Aquatic Certification Courses.

For certification course cancelations,
view Certification Class Refund,
Cancelation & Transfer Policy
.

Q. Is any assistance available for families
that cannot afford swim lessons for their
children?

A. Yes. If you need assistance to pay for
swim lessons, help is available.
Goodwill Scholarship and Fee Assistance
Program available.

For more information, call 480-782-2756
or submit a registration and the:

17-18 Goodwill Scholarship Program Application - English (PDF)

17-18 Goodwill Scholarship Program Application - Spanish (PDF)

Q. Do I have to pay the fee for each class?

A. No. The lesson fees are for a session.
For example, if the fee for a 25 minute
class is $20, that fee covers the entire
six-day session.


Q. Can I change my child's class should they
progress to the next level?

A. Yes. Transfers can be made up until noon
on the Friday before the next session
begins if there is space in the next
level. Please call (480) 782-2750 and
our staff will be happy to assist you.

Q. Can I bring my own food to the pool for
myself or my family?

A. The City restricts the type of food and
beverages that customers can bring into
our facilities during public swim hours.
Please read about our policy here:
* Outside Food & Beverage Policy

Suggest a question here.


Other services and programs offered by Chandler Aquatics

Swim Lessons & Classes
Class Registration Dates & Information
Register Now
Lap Swimming
Parties & Rentals
Lifeguard Training & Jobs

Subscribe to Break Time
Come Out & Play on TV Channel 11
Chandler Spray Pads

link to a list of frequently asked questions and answers

Phone and E-Mail
480-782-2749 Aquatics General Information
480-782-2733 Aquatics/Pool Information Line
480-782-2560 FAX
ParksAndRec@chandleraz.gov
Street Address
Chandler Aquatics
650 E. Ryan Road
Chandler, Arizona 85286
Map & Directions
Mailing Address
Attn: Chandler Aquatics
Mail Stop 906
P.O. Box 4008
Chandler, AZ 85244-4008