Since March 16, 2020, delinquent accounts have not had their service disconnected for non-payment. Operations, including disconnection of water service and assessing late fees, will return to normal beginning May 1, 2021. Please contact our office immediately at 480-782-2280 to make a payment or discuss payment options to avoid a worsening financial situation.
During this time, the Chandler Utility Services team is prepared to help with flexible payment plans and potential outside agency assistance. Accounts that have an active payment plan can avoid disconnection. Utility Service Representatives are available between the hours of 8 a.m. and 5 p.m., Monday-Friday.
Schedule an Appointment
You now have the option to schedule an appointment for a variety of services. In-person payments are available by appointment only.
Billing and Payment Information
Chandler’s utility billing system makes it easy to manage your account, access your information, and pay your bill via the method that is most convenient for you. The advanced features are accessible 24 hours a day, seven days a week, from your computer or mobile device.
Common Reasons Why Billed Consumption Can Fluctuate
Set Up, Change or Close Account
Whether you are renting, a homeowner, or commercial customer you may call our office at 480-782-2280 any time between 8:00 a.m. and 5:00 p.m., Monday - Friday, and a representative will establish your account during the telephone conversation. Please call us a minimum of one business day prior to the date you need to begin water service. We do not provide services on holidays or weekends. The following information will need to be provided:
- Name and spouse’s name, if applicable
- Address where service is requested
- Mailing address
- Move in or service activation date
- Telephone number
- Driver License number
An account activation fee of $25 (plus tax) will be assessed to all new utility accounts. Anyone who has not established credit with the City of Chandler Utility Services Division will be required to pay a refundable security deposit.
Change or Close Account
There are two ways to change or close your account information (such as adding a new phone number or changing an email address).
- Call 480-782-2280 during normal business hours and speak to a representative.
- Visit the City's Utility Customer Service Center, located on the first floor.
- Chandler City Hall (MAP)
175 S. Arizona Ave., Ste. A
Monday - Friday
8:00 a.m. - 5:00 p.m.
When closing your account you will need to provide the date you would like your account closed and a mailing address for your final bill or refund. Your request must be made in person or by phone a minimum of one business day in advance. We do not provide services on holidays or weekends.
Acts of Kindness, or “A-OK” is a voluntary tax-deductible donation program developed to give residents an easy way to voluntarily contribute $1, $2, $5 or any amount with their utility bill each month. The money raised through the program goes back into the community by helping fund local social service agencies.
The new utility billing & payment system has expanded the A-OK donation amount options for customers, and there are several ways donate in any amount.
How to make an A-OK Donation
The easiest way to make a donation is to set up a recurring donation -- $1, $2, $5 or you can opt for any fixed amount you would like -- that would always be added to your monthly billing statement. With a recurring donation, no matter how you pay the donation will be made by simply paying your current balance (which will include the donation amount). To set up a recurring donation you need to notify us -- either via email, by calling 480-782-2280, or you can visit us at Chandler City Hall, 175 S. Arizona Ave -- and indicate the donation amount you would like added to your bill each month.
You can also do one of the following to make a donation:
- In-person payment: Visit the Customer Service Center in City Hall to make an A-OK donation in any amount.
- Pay by check: Select one of the check boxes on your utility bill remittance slip and add the corresponding donation amount to your payment.
- Online bank payment: If you pay your utility bill through an online banking system, you can add $1, $2, or $5 to your balance and the additional amount will be automatically applied to the A-OK program.
- Online one-time payment: If you pay your utility bill online at chandleraz.gov, you can add $1, $2, or $5 to your balance and the additional amount will be automatically applied to the A-OK program.
If you have questions as to how or why a donation was credited to your account, please call 480-782-2280, or send an email to Utility Billing.
There are several ways to pay your utility bill:
Set up the payment through your financial institution’s online banking system. Use the following format in the payee account field provided by the bank:
Account Number followed by a dash followed by the new Customer Number.
For example: 12345678-87654321
Sign up for AutoPay, which authorizes the City and your financial institution to handle the transaction for you through an automatic withdrawal from your checking or savings account, or with a major credit card.
Please include your bill coupon in the return envelope (do not send cash).
City of Chandler Utility Billing
P.O. Box 52158
Phoenix, AZ 85072-2158
Credit card and eCheck payments are accepted through the automated touch tone phone system by calling 480-782-2280.
Pay by cash, check, or major credit card at the Chandler Utility Customer Service Center, located on the first floor.
Chandler City Hall (MAP)
175 S. Arizona Ave., Ste A
Chandler, Az 85225
Monday - Friday
8:00 a.m. - 5:00 p.m.
City of Chandler utility payments may be placed in the drive-up drop box located on the south side of City Hall, in the westbound median of Chicago St., between Arizona Ave and Washington St. For security purposes, do not place cash in the drop box.
If you think you might have some trouble paying your bill, call us immediately at 480-782-2280 and a representative will help you arrange a payment plan. We can also give you the names of other community organizations that might be able to assist you.
COVID-19 UPDATE (March 17, 2020)
The City of Chandler is aware of the impacts COVID-19 is having on our community and the need for all to have access to safe drinking water. We understand these are unprecedented times, and want to ensure that you can remain focused on the well-being of your family without worrying about disruption of utility services. At this time, the City has decided to temporarily suspend water disconnects for non-payment.
Customers will continue to accrue charges for water, reclaimed water, sewer, and solid waste services, and we encourage customers to continue making full or partial payments towards their utility bills. The City provides online and phone payment methods 24/7 without needing to visit our payment offices in person. Customers who may experience difficulties in paying are asked to contact us to discuss flexible payment options by calling 480-782-2280. The City will continue to monitor the situation and do what is best for our residents and business community.