Below is a sample of your bill. Click on the numbers for an explanation of that section of the bill.
How To Read Your Utility Bill
Account Number
All customers have a new account number. You will need this number and the customer number (see no. 4) when making payments or contacting Utility Services.
Customer Number
All customers have an identifying number assigned to them and it will not change if they move to another location within the City of Chandler. This number, as well as the account number (see no. 1), will be required when making a payment or contacting Utility Services.
Account Holder Name(s)
The Date Your Payment is Due to the City
Chandler Utility Contact Information
Account Messages
This section will include important information specific to your account.
Account Summary
This section includes the billing date, previous and current charges, payments received, donations made to the A-OK Program, and total amount due to the City.
Account Service Address
Meter Reading Dates and Water Usage
This includes the meter number, the previous and current month’s meter readings, and the gallons used for the current billing cycle.
Monthly Water Usage Chart
Quickly compare your monthly water usage for the previous 36 months (when applicable).
Summary of Charges
Includes itemized water, sewer, solid waste and tax charges for the current billing cycle.
Entry Code For Access to the Recycling-Solid Waste Collection Center
Chandler residents may use the Recycling-Solid Waste Collection Center by providing a bill dated within the past 60 days that shows customer payment for Solid Waste services.
A-OK Program Donation Options
You may make a voluntary donation, which will provide assistance to Chandler residents in need.
Total Amount Paid, Which May Include a Voluntary A-OK Donation
The payment coupon includes the bill due date, total amount due, and a field to write the amount being paid toward the account, which may include a donated amount.
