COVID-19: Resident Resources

COVID-19 City Hotline: 480-782-2999

As developments in the COVID-19 public health emergency continue to change, we will continue to post updates on this page, and on our social media channels. Please check back often. Facebook | Instagram | Twitter | Nextdoor | LinkedIn

 

Kids running through a green belt

The City of Chandler cares about the health and safety of its residents, employees, visitors and business community. We recognize that the coronavirus outbreak has forced us into uncharted territory and we are learning and adjusting as the state of emergency changes. Your concerns are our concerns and we're here to address them. Please find the most common COVID-19-related questions that are being asked of us. If you have questions, comments or concerns, please let us know.

Submit a Concern

 

Although we are still taking reports from residents, we are not sending out code enforcement staff to homes with a reported violation at this time where an interaction with a homeowner is necessary. These cases will be resolved once it is safe for our staff to do so.

For an update on existing cases, please contact 480-782-4320.

Code Enforcement

Graffiti
Residents are still encouraged to report graffiti. Staff will be able to remove it promptly as they do not have to interact with others during the graffiti-removal process. To report graffiti, call or text the Graffiti Hotline at 480-782-4322 (line is available 24 hours); email the Blight Team; or make a report using the City’s PublicStuff app.

Green or Unsecured Pools
Please call to report green or unsecured pools at 480-782-4320.

The distribution of economic impact payments will begin in the next three weeks (as of March 30) and will be distributed automatically, with no action required for most people.

When more specific details become available, the IRS will update its webpage: IRS & Coronavirus. The IRS also issued a news release on March 30 with a detailed FAQ.

On March 24, 2020, Governor Doug Ducey issued an executive order delaying the enforcement of eviction action orders for renters impacted by COVID-19. The order applies to renters who are quarantining due to COVID-19 or are facing economic hardship as a result of the outbreak. It will remain in effect for 120 days. In addition, the Arizona Department of Housing offers assistance to Arizonans struggling to make mortgage payments. 

If you are in need of food assistance and basic hygiene products, there are several nonprofits that can help you. For a complete list of nonprofit organizations, visit For Our City-Chandler.

For Our City-Chandler

If you see someone experiencing homelessness in need of assistance, please contact us at 480-782-4349 or email. Please provide a description of the location including cross streets and persons in need. A Community Navigator will reach out to the individuals to provide information and services.

Change Up

The City of Chandler does not offer landlord/tenant counseling services, but the city of Phoenix’s Landlord and Tenant Program provides one-on-one counseling and education regarding the Arizona Residential Landlord-Tenant Act.

Walk-in appointments at the Travis L. Williams Family Services Center have been temporarily suspended, however, telephone appointments and email communication will continue to be offered in both English and Spanish.

To request a telephone appointment, call 602-262-7210 or email landlord.tenant.hsd@phoenix.gov.

With the outbreak of the coronavirus disease 2019 (COVID-19), this time may be stressful for many people. If you or someone in your family is experiencing additional stress and or anxiety due to the events of COVID-19, please consult the following resources available to you. 

Mental Health

On March 27, 2020, Congress passed a federal stimulus package known as the CARES Act. This Act includes the temporary Relief for Workers Affected by Coronavirus Act set out in Title II, Subtitle A. Section 2102 of the CARES Act creates a new temporary federal program called Pandemic Unemployment Assistance (PUA). 

PUA is a new program that provides benefits to individuals who are not otherwise eligible for Unemployment Insurance. Applications for PUA will be processed beginning the week of May 12 and payments will begin for eligible claimants that same week. DES will attempt to reach out to clients if additional information is needed regarding their eligibility. Individuals who have already submitted an application and have been denied should not apply again, as DES will be implementing PUA to those who have been denied dating back to Feb. 2. The $600 Federal Pandemic Unemployment Compensation benefits will be retroactive as of March 29, 2020.

Get full details at Pandemic Unemployment Assistance.

Both wait lists are currently closed. If you already applied and need to follow-up with our staff on the status of your application, please contact the Housing and Redevelopment Office at 480-782-3200.

Affordable Housing

Although Household Hazardous Waste Collection has been suspended; there is no change to the City’s solid waste and recycling curbside collection schedules.

Bulk Trash Collection
Ratepayers, or authorized users by the ratepayer, may schedule a bulk collection by calling 480-782-3510 or by completing the Bulk Request Form. Note: Scheduling via the online form requires 7-14 days advanced notice.

Trash & Recycling

As of March 13, the City suspended water meter shut-off. Washing hands is critical to protect public health. Water customers who have previously had their water shut off should reach out to Utility Billing and the City will work to restore their water services.

During this time, customers will continue to accrue charges for water, reclaimed water, sewer and solid waste services. We encourage customers to continue making full or partial payments towards their utility bill when possible.

The City provides online and phone payment methods 24/7. Customers who may be experiencing difficulties in paying are asked to contact us as quickly as possible to discuss different payment options at 480-782-2280.

Utility Services