Crisis Response Unit Volunteers

The Chandler Fire Department's Crisis Response Unit, or CR288, is a dedicated team of highly trained staff and volunteers who assist people with practical and emotional needs following traumatic events. By providing valuable social services, this unit enables Fire and Police personnel to more quickly return to their normal operational duties.

CR288 depends on dedicated volunteers who want to make a difference in the lives of others. Volunteer orientation meetings are held quarterly. E-mail the CR288 Coordinator if you would like to attend.


Volunteer Criteria

Persons interested in serving as a volunteer for the crisis response program must meet the following criteria:

  • Be at least 21 years of age.
  • Have a valid Arizona drivers license with acceptable driving record.
  • Be able to volunteer a minimum of 12 hours a month.
  • Commit to at least 1 year of volunteer service.
  • Student Intern requirements vary by school. (MSW students - 80 hours of service a month.)
  • Have not been arrested or convicted of a crime.
  • Pass a fingerprint and background check.
  • Volunteers must meet the following physical requirements:
  • Able to speak and hear clearly and to communicate effectively.
  • Able to stand for long periods of time.
  • Able to lift a minimum of 30 pounds.
  • Able to work in an outdoor environment that may include exposure to adverse weather conditions.
  • Able to respond and resolve difficult and/or stressful citizen concerns or challenges, including dealing with hostility, in a fair, tactful, and professional manner.


Selection Process

To volunteer, download an application then fill it out and mail, fax, or email the application to the Citizen Support Coordinator (contact information on application). Applicants must then complete an interview, complete a background check and fingerprint clearance, and complete all training requirements.




All volunteers/interns are required to:

  • Attend 8-10 hours of Regional Crisis Intervention Training.
  • Complete 24 hours of observation rides and an additional 24 hours of practical rides.
  • Complete Chandler Fire Department specific training.
  • Attend quarterly unit meetings for continuing education.


Crisis Response Manual

All program volunteers are given a CR288 Crisis Response Unit Manual and other materials as part of their training. The manual details policies, procedures, and other information central to the operation of CR288.


CR288 Reference Wall

The CR288 Reference Wall contains printed information on more than 300 community organizations. A supply of these pamphlets is carried on the CR288 van and used to refer people to additional community services.