COVID-19 City Hotline: 480-782-2999
As developments in the COVID-19 public health emergency continue to change, we will continue to post updates on this page, and on our social media channels. Please check back often. Facebook | Instagram | Twitter | Nextdoor | LinkedIn
Since January, the City of Chandler has been monitoring and preparing for the COVID-19 virus should it spread to our community. We’re following recommendations being provided by the Maricopa County Department of Public Health, Arizona Department of Health Services, Centers for Disease Control and Prevention and World Health Organization to guide our preparations.
The City is taking the lead in our preparations and is deeply engaged with public health agencies, healthcare providers, schools and businesses to mitigate the impact of the virus.
Essential City Services
In an effort to ensure the safety and well-being of Chandler residents, visitors and City staff, we are encouraging residents to take advantage of essential City services available online, such as making payments, accessing court information, requesting building permits, tax and licensing, etc.
For a full list of essential services available online, visit Online Services and Resources.
Other Online Services
During this time where “social distancing" is encouraged, we would like to remind residents of the available online resources to stay connected, such as the online Downtown Public Art Tour, Downtown Historic Walking Tour and Chandler’s Museum Chandlerpedia history resources and maps, Residents also can access thousands of online books, magazines, videos and more through the Chandler Public Library.
For a full list of other services and resources available online, visit Online Services and Resources.
For a list of Chandler restaurants offering takeout, delivery or curbside pick-up, visit Chandler Curbside.
For a list of at-home activities, visit Things To Do.
Whether you’re looking for what you can do to help reduce the spread of the Coronavirus, how to keep your employees and customers safe and what this public health emergency means for your business, we’re working diligently to compile a list of resources. There’s also a form for you to let us know your needs and concerns.
The City of Chandler cares about the health and safety of its residents, employees, visitors and business community. We recognize that the coronavirus outbreak has forced us into uncharted territory and we are learning and adjusting as the state of emergency changes. Your concerns are our concerns and we're here to address them. Please find the most common COVID-19-related questions that are being asked of us.
Chandler Mayor Kevin Hartke and the City Council authorized changes to some City services and facilities, due to risks associated with the global COVID-19 outbreak.
City officials are monitoring the ongoing COVID-19 situation and will continue to evaluate the hours of operations and the availability of in-person customer service at these facilities. Many City services are available via City websites and residents are encouraged to take advantage of online services as much as possible.
At the April 23, 2020 City Council Work Study Session, the City Council reviewed Chandler's Return to Service Plan with phased opening of facilities and services.
Users must practice social distancing and remain at least 6 feet from those you may encounter. Facilities are open in a capacity that follows City Council direction and the Governor's executive orders and abides by guidelines issued by the Centers for Disease Control and Prevention. Measures have been put in place for the health and safety of residents and employees, including limited access for services, programs and amenities.
- Tumbleweed Recreation Center, Environmental Education Center, Snedigar Recreation Center and Community Center starting May 18
- Desert Oasis, Mesquite Groves and Nozomi aquatic centers for lap swimming and Aqua Fit classes starting May 18
Mesquite Groves Aquatic Center and Folley Pool will be open for public swim Memorial Day weekend, May 23-25, and May 30-31 from noon - 2 p.m. and 3 - 5 p.m. Residents must reserve a time slot in advance.
- Tennis Center Clubhouse starting May 13 and Courts available for Drop-In-Play
- City parks, park amenities and rental of athletic fields and ramadas available except for those still covered under the Governor's executive order. Those remaining amenities that will open May 16 include:
- Basketball courts
- Splash pads
- Park restrooms
- Chandler Public Libraries – Open for Hold Pickup and Returning Items and additional services starting May 18
- Chandler Museum and Vision Gallery starting May 18
- Development Services customer service counter for plan reviews and walk-in consultations available by appointment starting May 18. If you need to drop off plans, the self-service area available within the lobby is available. Phone and online services, including as-builts and Public Records requests, also are available.
- Housing and the Neighborhood Resources customer service lobby available by appointment starting May 18. Phone, email and online services are available.
- Tax & License Service Counter available by appointment starting May 18. Online service, phone service, email service and the payment drop box are available.
- Utility Bill Payment Counter available by appointment starting May 18. Online service, phone service, email service and the payment drop box are available.
- City Surplus Auction Program is available by calling 480-782-2421 for an appointment.
- Starting Friday, May 22 you can call Solid Waste Services at 480-782-3510 to schedule household hazardous waste appointments.
CLOSED AS NOTED
- Chandler Center for the Arts – Performances canceled until further notice
[Box Office hours modified to Monday through Friday 10 a.m. to 5 p.m., closed Saturday]
- Chandler Senior Center – Closed until further notice
[The Senior Center will continue to provide carryout or delivery of hot meals to senior residents who depend on this service.]
All other City of Chandler facilities remain open.
- Fingerprinting service at the Police Department is unavailable at this time.
- Passports Services are unavailable at this time and will resume by appointment when the U.S. Department of State Western Processing Center resumes processing passport applications.
All other City of Chandler services remain available.
- All special events conducted by the City or planned to be on City property - postponed, rescheduled or canceled through May 31. Visit the events calendar for specific event details.
Follow the official City of Chandler social media accounts to receive the latest information during this period.
May 31: Governor Doug Ducey issued a statewide Declaration of Emergency, including putting in place a curfew starting at 8:00 p.m. tonight. The curfew is in effect from 8 p.m. until 5 a.m. and shall expire on Monday, June 8, at 5 a.m. unless further extended.
May 27: The Governor’s Office is providing nearly $600 million in coronavirus relief and recovery dollars for local Arizona governments and nonprofits as part of a funding plan announced by Governor Doug Ducey. The plan includes $441 million in direct, flexible funding to local cities, towns and counties that did not receive direct funding earlier this year from the federal government.
The Chandler City Council will hold a work session on June 11th to discuss Chandler's use of the CARES funds.
May 20: Governor Doug Ducey announced $300,000 in grant funding to organizations providing Arizonans in need with rental assistance, telehealth and transportation to health services.
May 15: Governor Doug Ducey announced $300,000 in funding from the AZ Coronavirus Relief Fund has been allocated to organizations across the state that support senior citizens, the homebound and those who are medically fragile.
May 12: Arizona’s new Executive Order, which takes effect on Saturday, May 16, builds on Arizona’s comprehensive efforts to slow the spread of COVID-19 and protect public health
May 12: Governor Doug Ducey announced that the Stay At Home order in Arizona will be ending on May 15 and replaced by new guidance for the next stage of economic recovery. The new guidance aligns with gating criteria issued by the White House and Centers For Disease Control and Prevention (CDC) and aims to mitigate the risk of COVID-19 resurgence, protect vulnerable populations, and guide the reopening of businesses with enhanced physical distancing and safety measures in place.
May 4: Following continued positive data trends, Governor Doug Ducey today announced the next steps Arizona will take to gradually reenergize the economy. The Governor issued an Executive Order allowing cosmetologists and barbershops to resume appointment-based services this Friday, May 8 and restaurants and coffee shops to resume dine-in services with physical distancing measures on Monday, May 11. In addition, the Governor issued an Executive Order requiring expanded reporting of COVID-19 related information to residents of long-term care facilities, as well as their next of kin and guardians and prospective residents.
May 4: Governor Doug Ducey issued an Executive Order expanding reporting of COVID-19 related information requires long-term care facilities to report the number of COVID-19 cases and deaths to current residents, next of kin, guardians and prospective residents.
May 4: Governor Doug Ducey issued an Executive Order allowing salons, barbers and cosmetologists to resume operations on May 8. Dine-in operations for restaurants may resume May 11.
May 1: Governor Doug Ducey and the Arizona Department of Health Services released additional guidelines as retail businesses resume partial operations starting next week. The recommendations include enhanced sanitation and physical distancing steps customers and business owners should take to facilitate increased business interactions while minimizing the risk of COVID-19.
April 22: Governor Doug Ducey issued an Executive Order removing restrictions on conducting elective surgeries for hospitals, health care facilities and providers that meet certain preparedness criteria.
April 15: Governor Doug Ducey issued an Executive Order Expanding Food Options For Commercial Vehicle Drivers.
April 14: Governor Doug Ducey issued an Executive Order for Enhanced Surveillance Advisory.
April 14: Governor Doug Ducey issued an Executive Order for Increased Telemedicine Access for Workers' Compensation.
April 14: Governor Doug Ducey issued an Executive Order for On the Job Training for Assisted Living Facility Caregivers.
April 14: Via letters, Governor Doug Ducey asked leaders from Arizona’s lodging and business communities to provide their feedback on a plan for economic recovery. The letters seek recommendations to help accelerate a business and economic recovery including incorporating public health guidance into everyday business practices.
April 14: Governor Doug Ducey announced a partnership between the state of Arizona and the University of Arizona to provide antibody tests for 250,000 health care professionals and first responders who are on the frontlines in the battle against COVID-19.
April 9: Governor Doug Ducey issued The "Good Samaritan Order" — Protecting Frontline Healthcare Workers Responding To The COVID-19 Outbreak.
April 9: Governor Doug Ducey issued an Executive Order to help boost medical staffing levels and provide certainty and liability protections to health care professionals serving on the front lines. The order provides protections to health care professionals treating patients during the COVID-19 health emergency, while also protecting patients against negligence or reckless misconduct.
April 8: In partnership with Secretary of State Katie Hobbs, Governor Doug Ducey issued an Executive Order allowing Arizonans to get documents notarized remotely, while ensuring secure and effective verification processes.
April 8: Governor Doug Ducey announced the Arizona Department of Economic Security (DES) was awarded $9.8M in funding from the federal government for the Emergency Food Assistance Program (TEFAP). TEFAP is a federally funded program that provides emergency food and nutrition assistance at no cost to low-income individuals, including seniors.
April 7: Governor Doug Ducey issued an Executive Order allowing Arizona restaurants to repackage and sell grocery items they have on hand, including items not normally packaged and labeled for resale. Governor Ducey’s order comes in the wake of the Food and Drug Administration’s recent decision to provide temporary flexibility for nutrition labeling of packaged food.
April 7: Governor Doug Ducey issued an Executive Order expanding healthcare reporting requirements on hospitals and health care providers to better track data needed to protect health care workers and patients and help slow the spread of COVID-19. The additional data will include the number of ICU beds and ventilators in use for COVID-19 patients, the number of suspected COVID-19 patients visiting emergency rooms and the estimated amount of PPE used per day, in addition to other items.
April 7: Governor Doug Ducey issued an Executive Order enhancing and reinforcing health protection in Arizona residential care institutions, nursing care institutions and related health care facilities. The order requires all staff to use appropriate personal protective equipment (PPE), implement symptom checks for those entering the facility, and offer electronic communication if visitation is restricted and more. The measures outlined in the order align with new recommendations issued by the Centers for Medicare and Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC).
April 7: In an effort to limit the spread of COVID-19, Governor Doug Ducey issued an Executive Order to increase quarantine guidelines for out-of-state travelers entering Arizona. Under the Executive Order, anyone who travels to Arizona from an area with substantial community spread through any airport in the state must isolate or quarantine themselves upon arrival for 14 days.
April 6: Governor Doug Ducey issued an Executive Order halting evictions in the state for small businesses and nonprofits that are unable to pay rent due to financial hardship caused by the COVID-19 pandemic. The order also encourages commercial landlords to defer rent payments for small business tenants facing economic hardship due to COVID-19 and consider waiving all fees and interest associated with late payments. Under the order, evictions will be halted until May 31, 2020.
April 4: Governor Doug Ducey announced that President Trump in coordination with the Federal Emergency Management Agency (FEMA) approved Arizona’s request for a Presidential Major Disaster Declaration for the state. The declaration makes available additional federal assets and resources to aid Arizona’s COVID-19 response efforts.
April 3: The Governor’s Office today released additional guidance on essential services and recreational activities removing hair and nail salons and select park amenities as essential services.
April 1: Governor Doug Ducey made a request to U.S. Secretary of State Mike Pompeo and United States Department of Agriculture (USDA) Secretary Sonny Perdue to assist Arizona’s dairy farmers by finding solutions to restart the international export of Arizona dairy products to Mexico.
April 1: In an effort to support COVID-19 “stay home” measures, pets and animals in Arizona can now be examined by their veterinarians through telemedicine, under a new Executive Order issued today by Governor Doug Ducey, ensuring pet owners don’t have to leave their home.
April 1: In a letter to President Trump, Governor Doug Ducey requested a Presidential Major Disaster Declaration from the federal government – a procedural step to pull down necessary federal assets and resources to assist Arizona’s COVID-19 response efforts.
April 1: The Governor met with representatives from utilities, banks, internet providers, landlords and more to ensure Arizonans don’t see critical services shut off and are allowed to remain in their homes. These meetings have been followed by executive orders and agreements that protect consumers. Providing Relief To Arizonans Impacted By COVID-19.
March 30: Governor Doug Ducey issued an Executive Order to “Stay home, Stay healthy, Stay Connected” which follows new guidance from the CDC and comes at the recommendation of public health officials who are tracking data specific to Arizona.
The order promotes increased physical distancing while encouraging social connectedness among citizens.
March 30: Governor Doug Ducey announced an initial $6.7 million in funding to support Arizona food banks, nutrition programs and programs that serve the homeless. The dollars are part of a $50 million COVID-19 relief package signed into law over the weekend by Governor Ducey and will have an immediate impact for Arizona’s most at-risk communities.
March 30: Governor Doug Ducey and Superintendent of Public Instruction Kathy Hoffman announced the extension of Arizona school closures through the end of the school year. The extension follows updated guidance from the Centers for Disease Control and Prevention (CDC) and an announcement from the White House extending physical distancing guidelines until April 30, 2020.
March 27: Governor Doug Ducey signed S.B. 1694, legislation to expand access to unemployment benefits for Arizonans affected by COVID-19 by waiving certain Arizona Department of Economic Security (DES) eligibility requirements. The legislation, which was sponsored by Senate President Karen Fann and House Speaker Rusty Bowers, passed the Arizona Legislature on March 23 with unanimous support.
March 27: Governor Doug Ducey signed legislation to support schools during closures, provide clarity and flexibility on statewide testing requirements and school letter grades, give direction on make-up days, require learning opportunities for students to continue, and ensure teachers and staff see no disruption in pay as a result of COVID-19.
March 27: Governor Doug Ducey announced $5 million in new funding to help Arizonans struggling to make rent due to COVID-19. The new dollars will be included as part of a Rental Eviction Prevention Assistance Program being launched by the Arizona Department of Housing and will help families and individuals who are facing a loss of income due to COVID-19 with monthly rent assistance.
March 26: Governor Doug Ducey and the Arizona Department of Environmental Quality (ADEQ) announced that ADEQ will waive emissions testing for vehicle owners 65 and older for up to one year to allow them to renew their vehicle registrations.
March 26: Governor Doug Ducey today issued an executive order ensuring Arizona hospitals increase capacity to prepare for a potential influx of patients due to COVID-19. The order requires hospitals to increase the amount of hospital bed capacity in the state, take steps to optimize staffing levels and maximize critical resources.
March 26: Governor Doug Ducey announced a cooperative agreement with the state’s largest electric utilities to continue to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing financial difficulties will have choice, assistance, and reliable access to electricity.
March 24: Governor Doug Ducey launched the Arizona Together initiative to support Arizonans during the COVID-19 outbreak, connecting individuals and businesses to resources, raising money for community organizations and providing information on volunteer opportunities. A website, ArizonaTogether.org, serves as the centralized location for Arizonans to find help or provide support.
March 24: Governor Doug Ducey issued an executive order delaying the enforcement of eviction action orders for renters impacted by COVID-19. The order applies to renters who are quarantining due to COVID-19 or are facing economic hardship as a result of the outbreak. It will remain in effect for 120 days.
March 23: Governor Doug Ducey today issued an executive order clarifying businesses and operations deemed “essential” by the state and providing certainty to business owners, employees and families. The order is a proactive and administrative measure to ensure consistent guidance across the state. View the executive order.
March 19: Governor Doug Ducey today announced additional mitigation strategies to combat the spread of COVID-19 in Arizona. These executive actions include:
On Thursday, March 26, the Chandler City Chandler voted unanimously to approve Resolution No. 5361, which authorizes the extended use of temporary signage to promote Chandler businesses. The resolution also authorizes the City’s Zoning Administrator to waive provisions of Section 39-10 of the City Code, as reasonably necessary to promote local businesses during this current public health emergency.
The added flexibility:
Suspends all time limits on the use of temporary signs;
Waives the requirement to get a permit before displaying a temporary sign;
Authorizes the Zoning Administrator to temporarily waive further provisions of Section 39-10 of the Chandler City Code as reasonably necessary to promote increased economic activity in Chandler while this resolution is in effect;
Declares this resolution will expire upon formal action of the Chandler City Council.
Thirty days after the Chandler City Council terminates this resolution, businesses will need to apply for the use of temporary signs pursuant to the normal City process. However, the use of temporary signage per this resolution shall not be counted against the annual maximum allowable temporary sign period.
This resolution does not allow for deviation from existing temporary signage regulations.
This resolution does not infringe upon any covenants, conditions and restrictions that may exist between a property owner and tenant.
For questions or more information, contact Joseph Sauer with the City’s Development Services Department at 480-782-3065.
With the outbreak of the coronavirus disease 2019 (COVID-19), this time may be stressful for many people. If you or someone in your family is experiencing additional stress and or anxiety due to the events of COVID-19, there are many resources available to you.
Para los residentes de habla hispana: Las agencias de salud pública han liberado una amplia gama de recursos en español para ayudarles a entender y combatir la propagación del virus COVID-19 (Coronavirus). Para los recursos, visiten:
Public Transit and Coronavirus (COVID-19)
Valley Metro bus, paratransit and RideChoice services continue to operate on their normal schedules however, passengers must enter and exit the bus using the rear door.
Please visit Valley Metro for the most up-to-date information on how service may be affected.
Governor Doug Ducey announced the launch of a new statewide COVID-19 Hotline. The hotline is administered by 2-1-1 Arizona and the Crisis Response Network and will offer an entry point to field questions and concerns from Arizona residents about COVID-19.
The line will respond to calls in English and Spanish and will provide important information, including:
- How to prepare for and prevent COVID-19 spread,
- Testing information for COVID-19,
- What populations are at higher risk from the COVID-19,
- What to do if an individual gets sick,
- COVID-19 and animals,
- And a list of websites with accurate, reliable and up-to-date information.
The line will operate from 8 a.m. to 8 p.m. each day of the week and can be reached by dialing 2-1-1 while an individual is located in Arizona.
Office of the Mayor
PROCLAMATION DECLARING THE EXISTENCE OF A LOCAL EMERGENCY
WHEREAS, the City of Chandler on the 19th day of March 2020, does hereby find that due to the President’s Proclamation of National Emergency dated March 13, 2020, the Governor’s Declaration of Emergency dated March 11, 2020, and Maricopa County’s Proclamation of Emergency dated March 18, 2020, as a result of the COVID-19 outbreak, the City of Chandler, County of Maricopa, State of Arizona, is facing a condition of extreme peril to life and property that necessitates the proclamation of the existence of an emergency; and
WHEREAS, on March 15, 2020, the Centers for Disease Control and Prevention, in accordance with its guidance for large events and mass gatherings, recommend for the next eight weeks, organizers (whether groups or individuals) cancel or postpone in-person events that consist of 10 people or more throughout the United States; and
WHEREAS, on March 16, 2020, President Trump issued his "Coronavirus Guidelines for America: 15 Days to Slow the Spread" that provides guidance to avoid social gatherings of more than ten people and direction to "Listen to and follow the directions of your state and local authorities"; and
WHEREAS, I sincerely encourage our community to come together and follow the guidelines provided by the CDC and the President of the United States, and I am optimistic that as we come together as a community, we can reduce the risk of our residents contracting and spreading the COVID-19 virus; and
WHEREAS, pursuant to the emergency powers vested in me as Mayor under Arizona Revised Statutes §26-311 and Chandler City Code §6-3.2, I have determined that extraordinary measures must be taken to alleviate the suffering of people and to protect or rehabilitate property.
NOW, THEREFORE, IT IS HEREBY PROCLAIMED BY THE MAYOR OF THE CITY OF CHANDLER as follows:
That an emergency is declared for the City of Chandler.
That the City’s Emergency Operations Plan is implemented in whole or in part.
That public gathering places, such as bars, clubs, libraries, gyms, and other places where groups in excess of ten people congregate, are urged to take measures to implement social distancing.
That all restaurants, food courts, cafes, coffeehouses, retail food facilities, and other similar businesses and establishments are strongly encouraged to take measures to increase the use of delivery service, window service, drive-through service, or drive-up service, and to use precautions in doing so to mitigate the potential transmission of COVID-19.
That all businesses are urged to implement social distancing, limits on the per household purchases of essential items, and measures necessary to protect the health and safety of the residents of the City of Chandler.
That property owners are encouraged to work with tenants to avoid evictions at this time due to financial hardships incurred because of the pandemic.
That members of the public are strongly encouraged to:
a. use social distancing and avoid groups of ten or more people; and
b. avoid contact with those with elevated risks associated with COVID-19; and
c. stay home and contact a medical provider if the person or others in the person’s household feel sick; and
d. stay home and away from other people if the person is an older person and/or the person has a serious underlying condition that can put the person at increased risk (for example, a condition that impairs the person’s lung or heart function or weakens the person’s immune system); and
e. practice good personal hygiene, such as regularly washing the person’s hands, avoid touching the person’s face, sneezing into a tissue or the inside of person’s elbow, and frequently disinfecting.
That the proclamation shall take effect immediately from and after issuance.
IT IS FURTHER PROCLAIMED AND ORDERED that during the existence of said emergency the powers, functions, and duties of the Council of the City of Chandler shall be those prescribed by State Law, Ordinances, and the emergency plans of the City of Chandler in order to mitigate the effects of such emergency.
ORDERED this the 19th day of March, 2020.
Dana R. DeLong Kevin Hartke
CITY CLERK MAYOR
APPROVED AS TO FORM:
The City is aware of the impacts COVID-19 is having on our community and the need for access to potable water. At this time, the City has decided to suspend water disconnects for non-payment and is identifying those customers who had service previously disconnected in order to restore service.
During this time, customers will continue to accrue charges for water, reclaimed water, sewer and solid waste services. We encourage customers to continue making full or partial payments towards their utility bill when possible. The City provides online and phone payment methods 24/7. Customers who may be experiencing difficulties in paying are asked to contact us as quickly as possible to discuss different payment options at 480-782-2280.
According to public health agencies, the virus is a respiratory disease that can cause symptoms ranging from mild cold/flu-like symptoms to pneumonia.
- COVID-19 is believed to spread primarily the same way the common cold or flu spreads—through respiratory droplets that are produced when an infected person coughs or sneezes.
- The virus is thought to spread mainly from person-to-person when an infected person is in close contact with one another (within about six feet).
- It also may be possible for the virus to spread if a person touches their mouth, nose or eyes after coming into contact with respiratory droplets on a surface or object.
According to the CDC, if you are in close contact with someone with COVID-19 or you are a resident in a community where there is ongoing spread of COVID-19 and develop symptoms of COVID-19, call your healthcare provider and tell them about your symptoms and your exposure.
They will decide whether you need to be tested, but keep in mind that there is no treatment for COVID-19 and people who are mildly ill may be able to isolate and care for themselves at home.
If you are at higher risk for serious illness
People at higher risk for serious illness from COVID-19 should contact their healthcare provider early, even if their illness is mild.
Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.
For updates on school closures and when they will be back in session, please check your school’s district office websites and social media accounts:
- Chandler Unified School District
- Gilbert Unified School District
- Higley Unified School District
- Kyrene School District
- Maricopa Community Colleges: Chandler-Gilbert Community College
- Mesa Public Schools
- Tempe Elementary School District
- Tempe Union High School District
- Queen Creek Unified School District
Valley Metro bus, paratransit and RideChoice services continue to operate on their normal schedules however, passengers must enter and exit the bus using the rear door.
Please visit Valley Metro for the most up-to-date information on how service may be affected.
The Wave, the free e-cab service in Downtown Chandler, has been suspended until further notice.