Coronavirus Disease 2019 (COVID-19)

COVID-19 City Hotline: 480-782-2999

As developments in the COVID-19 public health emergency continue to change, we will continue to post updates on this page, and on our social media channels. Please check back often. Facebook | Instagram | Twitter | Nextdoor | LinkedIn


Since January, the City of Chandler has been monitoring and preparing for the COVID-19 virus should it spread to our community. We’re following recommendations being provided by the Maricopa County Department of Public Health, Arizona Department of Health Services, Centers for Disease Control and Prevention and World Health Organization to guide our preparations.

The City is taking the lead in our preparations and is deeply engaged with public health agencies, healthcare providers, schools and businesses to mitigate the impact of the virus.   

 

Essential City Services

City Hall

In an effort to ensure the safety and well-being of Chandler residents, visitors and City staff, we are encouraging residents to take advantage of essential City services available online, such as making payments, accessing court information, requesting building permits, tax and licensing, etc.

For a full list of essential services available online, visit Online Services and Resources.

Other Online Services

Chandler Livrary

During this time where “social distancing" is encouraged to help prevent the spread of COVID-19 in the community, we would like to remind residents of the available online resources to stay connected, such as the online Downtown Public Art Tour, Downtown Historic Walking Tour and Chandler’s Museum Chandlerpedia history resources and maps, Residents also can access thousands of online books, magazines, videos and more through the Chandler Public Library.

For a full list of other online services and resources available online, visit Online Services and Resources.

Business Resources

Business Resources

Whether you’re looking for what you can do to help reduce the spread of the Coronavirus, how to keep your employees and customers safe and what this public health emergency means for your business, we’re working diligently to compile a list of resources. There’s also a form for you to let us know your needs and concerns.

Business Resources  |  Shop Chandler Map  |  Put Your Business on the Map

Chandler Mayor Kevin Hartke and the City Council authorized changes to some public services and the closure of several City facilities, due to risks associated with the global COVID-19 outbreak.

City officials are monitoring the ongoing COVID-19 situation and will continue to evaluate the hours of operations and the availability of in-person customer service at these facilities. Schedules may change as circumstances change in the community. Many City services also are available via City websites and residents are encouraged to take advantage of online services as much as possible.

FACILITIES

  • Chandler Center for the Arts – Performances canceled through April 30
    [Box Office hours modified to Monday through Friday 10 a.m. to 5 p.m., closed Saturday]
  • Chandler Museum – Closed through April 30
  • Chandler Public Libraries – Closed through April 30
  • Chandler Recreation Centers – Closed through April 30
    [Community Center, Environmental Education Center, Snedigar Recreation Center and Tumbleweed Recreation Center]
  • Chandler Parks are open. However, all park restrooms are closed through April 30 so that cleaning supplies and staff resources can be directed to other areas.
  • Chandler Pools and Aquatic Centers – Closed for the Season
    [The availability of lap swimming at select facilities will be re-evaluated as needed]
  • Chandler Senior Center – Closed through April 30
    [The Senior Center will continue to provide carryout or delivery of hot meals to senior residents who depend on this service.]
  • Chandler Vision Gallery – Closed through April 30

All other City of Chandler facilities remain open.

SERVICES

  • Development Services customer service counter for plan reviews and walk-in consultations will be by appointment only. Appointments can be scheduled by calling 480-782-3000. If you need to drop off plans, a self-service area will be available within our lobby. Phone and online services, including as-builts and Public Records requests, are available. 
  • Fingerprinting service at the Police Department is unavailable at this time.
  • Housing and the Neighborhood Resources customer service lobby is unavailable at this time. Phone, email and online services are available. 
  • Passports Services are unavailable until further notice, pending daily review.
  • Tax & License Service Counter is unavailable at this time. Online service, phone service, email service and the payment drop box are available.
  • Utility Bill Payment Counter is unavailable at this time. Online service, phone service, email service and the payment drop box are available.
  • City Surplus Auction Program is suspended until further notice

All other City of Chandler services remain available.

Follow official City of Chandler social media accounts to receive the latest information during this period.

On Thursday, March 26, the Chandler City Chandler voted unanimously to approve Resolution No. 5361, which authorizes the extended use of temporary signage to promote Chandler businesses. The resolution also authorizes the City’s Zoning Administrator to waive provisions of Section 39-10 of the City Code, as reasonably necessary to promote local businesses during this current public health emergency.

The added flexibility:

  • Suspends all time limits on the use of temporary signs;

  • Waives the requirement to get a permit before displaying a temporary sign;

  • Authorizes the Zoning Administrator to temporarily waive further provisions of Section 39-10 of the Chandler City Code as reasonably necessary to promote increased economic activity in Chandler while this resolution is in effect;

  • Declares this resolution will expire upon formal action of the Chandler City Council.

  • Thirty days after the Chandler City Council terminates this resolution, businesses will need to apply for the use of temporary signs pursuant to the normal City process. However, the use of temporary signage per this resolution shall not be counted against the annual maximum allowable temporary sign period.

  • This resolution does not allow for deviation from existing temporary signage regulations.

  • This resolution does not infringe upon any covenants, conditions and restrictions that may exist between a property owner and tenant.

For questions or more information, contact Joseph Sauer with the City’s Development Services Department at 480-782-3065.

With the outbreak of the coronavirus disease 2019 (COVID-19), this time may be stressful for many people. If you or someone in your family is experiencing additional stress and or anxiety due to the events of COVID-19, there are many resources available to you. 

March 30: Governor Doug Ducey issued an Executive Order to “Stay home, Stay healthy, Stay Connected” which follows new guidance from the CDC and comes at the recommendation of public health officials who are tracking data specific to Arizona.

The order promotes increased physical distancing while encouraging social connectedness among citizens.

March 30: Governor Doug Ducey announced an initial $6.7 million in funding to support Arizona food banks, nutrition programs and programs that serve the homeless. The dollars are part of a $50 million COVID-19 relief package signed into law over the weekend by Governor Ducey and will have an immediate impact for Arizona’s most at-risk communities. 

March 30: Governor Doug Ducey and Superintendent of Public Instruction Kathy Hoffman announced the extension of Arizona school closures through the end of the school year. The extension follows updated guidance from the Centers for Disease Control and Prevention (CDC) and an announcement from the White House extending physical distancing guidelines until April 30, 2020. 

March 27: Governor Doug Ducey signed S.B. 1694, legislation to expand access to unemployment benefits for Arizonans affected by COVID-19 by waiving certain Arizona Department of Economic Security (DES) eligibility requirements. The legislation, which was sponsored by Senate President Karen Fann and House Speaker Rusty Bowers, passed the Arizona Legislature on March 23 with unanimous support.

March 27: Governor Doug Ducey signed legislation to support schools during closures, provide clarity and flexibility on statewide testing requirements and school letter grades, give direction on make-up days, require learning opportunities for students to continue, and ensure teachers and staff see no disruption in pay as a result of COVID-19. 

March 27: Governor Doug Ducey announced $5 million in new funding to help Arizonans struggling to make rent due to COVID-19. The new dollars will be included as part of a Rental Eviction Prevention Assistance Program being launched by the Arizona Department of Housing and will help families and individuals who are facing a loss of income due to COVID-19 with monthly rent assistance.

March 26: Governor Doug Ducey and the Arizona Department of Environmental Quality (ADEQ) announced that ADEQ will waive emissions testing for vehicle owners 65 and older for up to one year to allow them to renew their vehicle registrations.

March 26: Governor Doug Ducey today issued an executive order ensuring Arizona hospitals increase capacity to prepare for a potential influx of patients due to COVID-19. The order requires hospitals to increase the amount of hospital bed capacity in the state, take steps to optimize staffing levels and maximize critical resources.

March 26: Governor Doug Ducey announced a cooperative agreement with the state’s largest electric utilities to continue to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing financial difficulties will have choice, assistance, and reliable access to electricity.

March 24: Governor Doug Ducey launched the Arizona Together initiative to support Arizonans during the COVID-19 outbreak, connecting individuals and businesses to resources, raising money for community organizations and providing information on volunteer opportunities. A website, ArizonaTogether.org, serves as the centralized location for Arizonans to find help or provide support.

March 24: Governor Doug Ducey issued an executive order delaying the enforcement of eviction action orders for renters impacted by COVID-19. The order applies to renters who are quarantining due to COVID-19 or are facing economic hardship as a result of the outbreak. It will remain in effect for 120 days. 

March 23: Governor Doug Ducey today issued an executive order clarifying businesses and operations deemed “essential” by the state and providing certainty to business owners, employees and families. The order is a proactive and administrative measure to ensure consistent guidance across the state. View the executive order.

March 19: Governor Doug Ducey today announced additional mitigation strategies to combat the spread of COVID-19 in Arizona. These executive actions include:

Para los residentes de habla hispana: Las agencias de salud pública han liberado una amplia gama de recursos en español para ayudarles a entender y combatir la propagación del virus COVID-19 (Coronavirus). Para los recursos, visiten:

Public Transit and Coronavirus (COVID-19)

Valley Metro bus, paratransit and RideChoice services continue to operate on their normal schedules however, passengers must enter and exit the bus using the rear door. 

Please visit Valley Metro for the most up-to-date information on how service may be affected.

Governor Doug Ducey announced the launch of a new statewide COVID-19 Hotline. The hotline is administered by 2-1-1 Arizona and the Crisis Response Network and will offer an entry point to field questions and concerns from Arizona residents about COVID-19.

The line will respond to calls in English and Spanish and will provide important information, including:

  • How to prepare for and prevent COVID-19 spread,
  • Testing information for COVID-19,
  • What populations are at higher risk from the COVID-19,
  • What to do if an individual gets sick,
  • COVID-19 and animals,
  • And a list of websites with accurate, reliable and up-to-date information.

The line will operate from 8 a.m. to 8 p.m. each day of the week and can be reached by dialing 2-1-1 while an individual is located in Arizona.

Office of the Mayor
Chandler, Arizona

PROCLAMATION DECLARING THE EXISTENCE OF A LOCAL EMERGENCY

WHEREAS, the City of Chandler on the 19th day of March 2020, does hereby find that due to the President’s Proclamation of National Emergency dated March 13, 2020, the Governor’s Declaration of Emergency dated March 11, 2020, and Maricopa County’s Proclamation of Emergency dated March 18, 2020, as a result of the COVID-19 outbreak, the City of Chandler, County of Maricopa, State of Arizona, is facing a condition of extreme peril to life and property that necessitates the proclamation of the existence of an emergency; and

WHEREAS, on March 15, 2020, the Centers for Disease Control and Prevention, in accordance with its guidance for large events and mass gatherings, recommend for the next eight weeks, organizers (whether groups or individuals) cancel or postpone in-person events that consist of 10 people or more throughout the United States; and

WHEREAS, on March 16, 2020, President Trump issued his "Coronavirus Guidelines for America: 15 Days to Slow the Spread" that provides guidance to avoid social gatherings of more than ten people and direction to "Listen to and follow the directions of your state and local authorities"; and

WHEREAS, I sincerely encourage our community to come together and follow the guidelines provided by the CDC and the President of the United States, and I am optimistic that as we come together as a community, we can reduce the risk of our residents contracting and spreading the COVID-19 virus; and

WHEREAS, pursuant to the emergency powers vested in me as Mayor under Arizona Revised Statutes §26-311 and Chandler City Code §6-3.2, I have determined that extraordinary measures must be taken to alleviate the suffering of people and to protect or rehabilitate property.

NOW, THEREFORE, IT IS HEREBY PROCLAIMED BY THE MAYOR OF THE CITY OF CHANDLER as follows:

Section 1.      
That an emergency is declared for the City of Chandler.

Section 2.      
That the City’s Emergency Operations Plan is implemented in whole or in part.

Section 3.      
That public gathering places, such as bars, clubs, libraries, gyms, and other places where groups in excess of ten people congregate, are urged to take measures to implement social distancing.

Section 4.      
That all restaurants, food courts, cafes, coffeehouses, retail food facilities, and other similar businesses and establishments are strongly encouraged to take measures to increase the use of delivery service, window service, drive-through service, or drive-up service, and to use precautions in doing so to mitigate the potential transmission of COVID-19.

Section 5.      
That all businesses are urged to implement social distancing, limits on the per household purchases of essential items, and measures necessary to protect the health and safety of the residents of the City of Chandler.

Section 6.      
That property owners are encouraged to work with tenants to avoid evictions at this time due to financial hardships incurred because of the pandemic.

Section 7.      
That members of the public are strongly encouraged to:

a. use social distancing and avoid groups of ten or more people; and

b. avoid contact with those with elevated risks associated with COVID-19; and

c. stay home and contact a medical provider if the person or others in the person’s household feel sick; and

d. stay home and away from other people if the person is an older person and/or the person has a serious underlying condition that can put the person at increased risk (for example, a condition that impairs the person’s lung or heart function or weakens the person’s immune system); and

e. practice good personal hygiene, such as regularly washing the person’s hands, avoid touching the person’s face, sneezing into a tissue or the inside of person’s elbow, and frequently disinfecting.

Section 8.      
That the proclamation shall take effect immediately from and after issuance.

IT IS FURTHER PROCLAIMED AND ORDERED that during the existence of said emergency the powers, functions, and duties of the Council of the City of Chandler shall be those prescribed by State Law, Ordinances, and the emergency plans of the City of Chandler in order to mitigate the effects of such emergency.

ORDERED this the 19th day of March, 2020. 

ATTEST:

Dana R. DeLong                                                Kevin Hartke

CITY CLERK                                                           MAYOR

APPROVED AS TO FORM:

Kelly Schwab

CITY ATTORNEY

Chandler Mayor Kevin Hartke Signs Emergency Declaration

Due to the concern of the spread of the coronavirus (COVID-19), the Chandler Municipal Court is taking precautions to ensure the health and wellness of all of our court visitors. The Chandler Municipal Court remains open to serve the public. Nevertheless, given the current emergency, and in the interest of public safety, certain limitations and changes in court practices are necessary. 

At this time, Chandler Municipal Court is limiting court hearings to required in-person proceedings. Those hearings will be attended by parties, attorneys, victims, witnesses, jurors, court personnel, and other necessary persons. This is necessary to maintain the recommended social distancing within the court facility.

In an effort to reduce the number of court visitors, the Chandler Municipal Court is offering several methods to handle your case. You can do so by phone at 480-782-4700 or you may request an extension, continuance or payment plan online.

If you are feeling ill, experiencing a cough, fever, or shortness of breath, we are asking you not to enter the court, and notify a Court Security Officer of the reason for your visit. You will be given information by a Court Security Officer on how to handle your case remotely. 

Please visit COVID-19 and follow our social media channels for daily updates.

Chandler Mayor Kevin Hartke and the City Council has authorized changes to some public services and the closure of several City facilities, due to risks associated with the global COVID-19 outbreak.

  • All Chandler Public Libraries will close to the public starting Thursday, March 19 and remain closed until further notice
  • The following recreation facilities will close to the public starting Saturday, March 21 and remain closed until further notice:
    • Four recreation centers -- Community Center, Environmental Education Center, Snedigar Recreation Center and Tumbleweed Recreation Center
    • Chandler pools and aquatic centers
    • The Chandler Senior Center will close but we will continue to provide carry out or delivery of hot meals to senior residents who depend on this service.

These closures will be reevaluated later this month and may be extended. These closures are in addition to the ones announced last week.

Since January, the City of Chandler has been working with the Arizona Department of Health Services, Maricopa County Public Health and local healthcare providers to contain and mitigate the impact of the virus. Today’s actions are an effort to ensure the safety and well-being of Chandler residents, visitors and City staff.

Even with these facilities closing, Chandler employees will continue to provide customer service at all facilities that remain open. The City recommends that residents and customers use online services as much as possible via this and other City of Chandler websites.

 

On Friday, March 13, Chandler City Manager Marsha Reed announced changes to some public services and the cancellation or postponement of most special events on City property through April 30, due to risks associated with the global COVID-19 outbreak.

Read Annoucement

According to public health agencies, the virus is a respiratory disease that can cause symptoms ranging from mild cold/flu-like symptoms to pneumonia.

  • COVID-19 is believed to spread primarily the same way the common cold or flu spreads—through respiratory droplets that are produced when an infected person coughs or sneezes.
  • The virus is thought to spread mainly from person-to-person when an infected person is in close contact with one another (within about six feet).
  • It also may be possible for the virus to spread if a person touches their mouth, nose or eyes after coming into contact with respiratory droplets on a surface or object.

For the most up-to-date information, visit the Arizona Department of Health Services, and the World Health Organization's COVID-19 Q&A

As provided by the CDC, the following symptoms may appear 2-14 days after exposure.*

  • Fever
  • Cough
  • Shortness of Breath 

*This is based on what has been seen previously as the incubation period of MERS-CoV viruses.

According to the CDC, if you are in close contact with someone with COVID-19 or you are a resident in a community where there is ongoing spread of COVID-19 and develop symptoms of COVID-19, call your healthcare provider and tell them about your symptoms and your exposure. 

They will decide whether you need to be tested, but keep in mind that there is no treatment for COVID-19 and people who are mildly ill may be able to isolate and care for themselves at home.

If you are at higher risk for serious illness

People at higher risk for serious illness from COVID-19 should contact their healthcare provider early, even if their illness is mild.

Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

Please continue to get updates and information about the Coronavirus disease from health experts:

Valley Metro bus, paratransit and RideChoice services continue to operate on their normal schedules however, passengers must enter and exit the bus using the rear door. 

Please visit Valley Metro for the most up-to-date information on how service may be affected.

The Wave, the free e-cab service in Downtown Chandler, has been suspended until further notice.