Mission, Vision and Values

The City’s mission, vision, values and customer service philosophy were created based on suggestions received from Chandler employees. These elements guide our work as we confront our changing realities.

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Our Mission

We are committed to serve Chandler's citizens through teamwork, understanding and dedication in a professional and responsive manner.

Our Vision

To make Chandler a world-class city by delivering outstanding public services, creating a unique community and ensuring an exceptional quality of life.

Our Values

Our Values define how we treat each other and our customers. They guide us in creating a sound and supportive work culture and work systems at all levels of the organization. Excellence is the responsibility of everyone at the City of Chandler. We lead by our core values in constant pursuit of excellence:

  • Commitment: Dedicate ourselves to consistent and excellent customer service
  • Communication: Communicate in a positive, honest and productive manner within the organization and with our customers.
  • Diversity: Promote inclusiveness and impartiality throughout the organization.
  • Innovation: Implement unique, creative and cost-effective solutions that promote a forward-thinking organization
  • Integrity: Adherence to high ethical standards.
  • Personal Responsibility: Take initiative to achieve excellence and accept accountability.
  • Respect: Demonstrate a high regard for others.
  • Teamwork: Promote a high performance organization through cooperative efforts, open communication and trust.


Customer Connection

Customer Connection Identity

Customer Connection is how we define the City's Customer Service philosophy. It's about connecting our customers to the information, services and people who can best meet their needs. It is our customer service philosophy to take ownership of a customer issue or concern; to take care of that customer’s need until you successfully find the answer, or connect him/her to the right person who can help them. It is through this seamless service commitment to our residents, co-workers, and stakeholders, that we demonstrate our Chandler Values.
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