Accessibility

  1. City of Chandler
  2. Accessibility

Policy of Non-Discrimination

The City of Chandler does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities.

The ADA Coordinator has been designated to coordinate compliance with the non-discrimination requirements contained in the Department of Justice regulations implementing Title II of the Americans with Disabilities Act (ADA), including section 35.107. Information concerning the provisions of the Americans with Disabilities Act, and the rights provided thereunder, are available from the ADA Coordinator.

Members of the public who desire a modification to a City of Chandler program, policy, service, or facility or require auxiliary aids or services or barrier removal to provide an equitable opportunity for an individual with a disability to participate may make such a request directly to the city department responsible for the program, service, or facility involved or to the city's ADA Coordinator. A request for a reasonable modification, auxiliary aids and services, or barrier removal may be made by letter, email, phone call, or by using this form.

The city has established a standard process to provide prompt and equitable resolution of complaints or requests pertaining to requirements of the ADA.

The City of Chandler, Arizona, is committed to ensuring that chandleraz.gov is accessible to all residents, visitors, and employees, including individuals with disabilities. The city is committed to equal access to information and maintains its website using accessibility best practices and standards established by the World Wide Web Consortium (W3C).
 
In accordance with the U.S. Department of Justice’s 2024 final rule revising the regulation implementing the Americans with Disabilities Act (ADA), the city is working to ensure that its digital services conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
 
The City of Chandler welcomes comments on how to improve the site's accessibility for users with disabilities and is committed to ongoing progress.  Ongoing accessibility efforts include:
  • Formal digital accessibility policy
  • Providing an accessible feedback form for reporting website issues
  • Automative and manual testing for all city websites and applications
  • Conducting usability testing with assistive technology users
  • Contracting with an independent third-party website accessibility consultant
  • Creating internal accessibility standards for all new digital content
  • Implementing accessibility requirements in vendor contracts and procurement processes
  • Specialized training for developers, designers and content editors
 
We welcome the feedback from our users regarding the accessibility of our website.  If you encounter any accessibility barriers or have suggestions for improvement, please contact us at using the Website Feedback Form.
 
If the format of any material on our websites interferes with your ability to access the information, you may submit a submit a Request for Reasonable Modification, Auxiliary Aids and Services, or Barrier Removal form, or contact the ADA Coordinator at 480-782-3402.  To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material and your contact information.

In December 2020, the City completed an update of the city's existing ADA Transition Plan, as well as a complete Self-Evaluation of all city parks, facilities and public rights-of-way to ensure the city's programs and facilities are in compliance with federal ADA law. The 2016 ADA Transition Plan Update assessed all other city programs for compliance with ADA law, and the 2016 Transition Plan findings and recommendations for these programs are still in effect. The purpose of the Transition Plan is to identify and recommend corrections to programmatic, building, and infrastructure obstacles that prevent full access to city programs and services. The Transition Plan consists of a list of physical barriers present at the time of the Self-Evaluation and a detailed outline of the methods to be used to remove these barriers.

The City of Chandler offers Text Telephone (TTY) or Telecommunications Devices for the Deaf (TDD) services for persons with speech or hearing impairments. Chandler staff also is trained in the use of the Arizona Relay System for the deaf, or 7-1-1.