Title VI Notice to the Public, Policy and Procedure

Aviso al Público, Normas y Procedimientos del Título VI

Title VI Notice to the Public

The City of Chandler operates its programs and services without regard to race, color, national origin, age or disability in accordance with the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and related statutes and regulations. These Acts require that no person in the United States shall be excluded from participation in, be denied the benefits of or otherwise be subjected to discrimination under any federally funded program on the grounds of race, color, national origin, age or disability. The City of Chandler strives to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not. To help ensure access to city programs, services and activities, the city will provide translations, and will reasonably modify policies and procedures and provide auxiliary aids or alternative formats to persons with disabilities. As a subrecipient of federal funding, the City of Chandler is responsible for initiating and monitoring Title VI activities, preparing required reports, and other responsibilities as required by the U.S. Department of Justice per 28 Code of Federal Regulations (CFR) § 42.401 et seq. and 28 CFR § 50.3.

Any person who believes they have been aggrieved by an unlawful discriminatory practice may file a complaint with the City of Chandler’s Title VI Coordinator. For accommodations, translations, to file a complaint or additional information, contact the Title VI Coordinator by contacting:

Niki Tapia
City of Chandler Diversity, Equity & Inclusion Division

Mailing Address
Title VI Coordinator
Attn: Niki Tapia, Diversity, Equity & Inclusion Division
Mail Stop 605 | P.O. Box 4008
Chandler, AZ 85244-4008

This procedure applies to all complaints filed under Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and all other related nondiscrimination laws and requirements (the “Acts”) as the complaint relates to any federally funded program or activity administered by the City of Chandler, its subrecipients, consultants and contractors (the “city”). Any person who believes that they, or a class of persons, have been subjected to discrimination in violation of the Acts may file a written complaint in accordance with this procedure. Filing a written complaint with the city does not preclude the complainant from filing complaints with other state or federal agencies, or seeking private counsel.

The following steps should be taken to file a Title VI complaint with the city:

  • The complaint must be in writing and include your name, address, and telephone number.
  • Your complaint must be filed with the city’s Title VI Coordinator within 180 calendar days of the alleged discriminatory act.
  • If you are filing on behalf of another person, include your name, address, telephone number and your relation to that person.
  • Include in the complaint all the following:
    • How you believe you were discriminated against.
    • The date or dates on which the alleged discriminatory event or events occurred.
    • The basis of the complaint (race, color, national origin, sex, age, disability).
    • As much background information as possible about the alleged acts of discrimination.
    • The names and titles of individuals who do or may have knowledge of the alleged discrimination, if you know them, as well as any other relevant information.

The Title VI complaint must be sent to the city’s Title VI Coordinator by email.

Or by mail to:
Title VI Coordinator
Attn: Niki Tapia, Diversity, Equity & Inclusion Division
Mail Stop 605 | P.O. Box 4008
Chandler, AZ 85244-4008

The Title VI Coordinator will evaluate all Title VI complaints to determine timeliness and whether the city has jurisdiction over the matter. Timely complaints subject to city jurisdiction and meeting all requirements described in this procedure will be accepted for further investigation. The city may request additional information from the complainant as needed. The city may retain an outside consultant to assist in or perform the investigation and provide an opinion regarding the merits of the complaint. Upon conclusion of the city’s evaluation or investigation, as appropriate, the Title VI Coordinator will forward information regarding final disposition of the complaint to the complainant. The Title VI Coordinator will maintain a log of complaints received.

The U.S. Environmental Protection Agency (“US EPA”) is also responsible for ensuring that any entity that receives EPA funds comply with federal non-discrimination laws, including Title VI. US EPA may also investigate complaints alleging Title VI violations by the city.

Title VI complaints may be mailed to U.S. EPA at:

U.S. Environmental Protection Agency
Mail code 2310A
1200 Pennsylvania Avenue, NW
Washington, DC 20460

Or emailed to: Title VI Complaints
Or faxed to: 202-565-0196

It is the policy of the City of Chandler to provide timely meaningful access to all city programs and services for persons with Limited English Proficiency (LEP). All city staff will take reasonable steps to ensure that LEP individuals are provided appropriate language assistance services. All interpreters, translators, and other aids needed to comply with this policy will be provided without cost to the person being served, and the individuals and their families will be informed of the availability of such assistance free of charge.

The purpose of this policy is to establish effective guidelines, consistent with Title VI of the Civil Rights Act of 1964 and Executive Order 13166, for city staff to follow when providing services to, or interacting with, LEP individuals. This policy and the city’s Language Access Plan are not intended to create new services or obligations, but to eliminate or reduce limited English proficiency as a barrier or impediment to accessing the city’s core programs and activities. Following these guidelines is essential to the success of the city’s mission.

The city will take reasonable steps to ensure that persons with LEP have meaningful access and an equal opportunity to participate in our services, activities, programs, and other benefits. The following actions will be taken to implement this policy:

  1. The city will designate a Language Access Coordinator with responsibility for ensuring that the City provides meaningful access to LEP individuals by adhering to city policy and its Language Access Plan.
  2. The city will post this policy on its website, provide a contact for questions and comments regarding language access issues, and ensure that appropriate outreach efforts are made. Additionally, notices and signs will be posted and provided in intake areas and other points of entry. Notification may also be provided through one or more of the following: outreach documents, telephone voice mail menus, city newsletters, other city websites, social media, and community organizations.
  3. The city will regularly perform assessments of the need for language assistance services for review by the Language Access Coordinator and incorporation into the Language Access Plan.
  4. The city will arrange for quality language assistance services in appropriate languages other than English as warranted.

All city staff will have notice of this policy, and staff that may have direct contact with LEP individuals will be trained in effective communication techniques, including the effective use of an interpreter.

Filing an LEP Complaint

Residents and other users of city programs and services who believe they have been denied access to a city program, service or activity because of limited English proficiency may submit a written complaint to the Language Access Coordinator within 180 days of the incident from which the complaint arises. The procedures and timeframes applicable to Title VI Complaints will apply to complaints related to language accessibility. The city’s Title VI Complaint Procedure can be found above and the Title VI complaint form is linked below.

City of Chandler Title VI and Language Access Coordinator
Attn: Niki Tapia, Diversity, Equity & Inclusion Division
Mail Stop 605 | P.O. Box 4008
Chandler, AZ 85244-4008