Acts of Kindness Program FAQs

Acts of Kindness LogoThe Chandler Acts of Kindness donation program, or A-OK for short, was developed in July 2000 to give residents an opportunity to voluntarily contribute $1, $2, $5 or more with their utility payment each month.

Here is a look at some frequently asked questions about the A-OK Program.

 

 

The easiest way to make a donation is to set up a recurring donation -- $1, $2, $5 or you can opt for any fixed amount you would like -- that would always be added to your monthly billing statement. With a recurring donation, no matter how you pay the donation will be made by simply paying your current balance (which will include the donation amount).

To set up a recurring donation you need to notify us -- either via email at utilitybilling@chandleraz.gov, by calling 480-782-2280, or you can visit us at Chandler City Hall, 175 S. Arizona Ave -- and indicate the donation amount you would like added to your bill each month.

The Chandler's A-OK program is completely voluntary. If you do not wish to participate, simply pay the "Total Utility Amount Due."

Set up a recurring donation in any amount by speaking with a customer service representative -- via a phone call to 480-782-2280 or email to utilitybilling@chandleraz.gov. If you pay by check, you can add larger amounts to your monthly utility bill balance, however the City of Chandler cannot assume that overpayments are intended to be A-OK donations. If you desire to make a larger donation, you must inform the City of your intent by calling 480-782-2280 or sending an email to utilitybilling@chandleraz.gov. Donations in any amount can be made at the customer service counter in City Hall at 175 S. Arizona Ave. Direct donations can also be made by check and made out to:

City of Chandler A-OK Program
Mail Stop 701
PO Box 4008
Chandler, AZ 85244-4088

The City's billing system will only recognize exactly $1, $2 or $5 over the "Total Utility Amount Due." Any other amount over $1, $2 or $5 will show as a credit on your next month's utility bill. Instead, follow the procedure in the answer above.

The City of Chandler currently funds more than $807,000 to local human services agencies, but the need is far greater than what the City can provide.

The City of Chandler currently funds more than $1.2 million to local human services agencies, but the need is far greater than what the City can provide.

No. Only non-profit 501 (c)(3) organizations that serve Chandler residents may apply.

Chandler’s Housing and Human Services Commission reviews all applications and make final allocation decisions for Acts of Kindness funding.

No. All donated funds will be allocated to human service agencies that serve low-income Chandler residents. 

Yes. Contributors will receive a year-end total of their donations in their January utility statement that will serve as records for tax purposes.

For more information on the water bill portion of the program, please contact the City of Chandler Customer Service Office at 480-782-2880.

For more information on human service programs funded by “Acts of Kindness," call 480-782-3209.